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USB Mass Storage Driver not working

Anonymous
2019-01-30T16:22:54+00:00

On my HP 15-bs658TU  windows 10 pro model the USB Mass Storage driver not workingand no pendrive  or external storage devices are showing in my computereven when they connected.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2019-01-30T18:27:00+00:00

    Alternatively,

    Follow these steps to uninstall the driver.

    1. Open Device Manager.
    2. Right-click on USB Mass Storage Device and select Uninstall.
    3. If prompted for the continue, click the OK button. If you see Delete the driver software for this device, click the box next to it, then click the OK button.
    4. Restart your PC. Then Windows will reinstall the driver

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  2. VARADHARAJAN K 9,676 Reputation points Volunteer Moderator
    2019-01-30T16:47:47+00:00

    install the latest chipset driver and  storage technology driver.

    and then use built in windows troubleshooter

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  3. Anonymous
    2019-01-30T18:26:10+00:00

    Hi!

    Welcome to our community.

    This is Leocadia, independent community expert, and I am glad to assist you today.

    Thanks for report that to us, it's really important. We would like to help you promptly.

    This issue could happen if there are corrupted/incompatible drivers which are not recognizing the drivers in Windows 10.

    Have you installed any third party Antivirus/software onto computer.

    If yes try to disable it and then try to connect it into the PC.

    I recommend you to download and update the drivers for USB and DVD from manufacture website to check the issue.

    Method 1: Run Hardware troubleshooter

    Follow these steps to run hardware troubleshooter.

    Type troubleshooting in search box.



Select view all on the top left pane.



Click on Hardware and Devices Troubleshooter and follow the prompts to run the troubleshooter.

    Method 2: If the issue still persist, I would suggest you to reinstall the USB drivers and check if it helps.

    Press Windows Key + X, and select Device Manager

Expand the Universal Serial Bus Controllers section by clicking on the "+" sign.

Uninstall each of the devices under the USB Controller section by right-clicking on each one, and then clicking Uninstall.

Close the Device Manager and restart your computer. Windows will automatically re-install the USB controllers in your computer, without you having to do anything further. Your computer will now run USB devices properly.

    Also update chipset drivers for USB for windows 10 from the manufacturer’s website.

    Hope it helps. Please reply to us with the status of the issue.

    10+ people found this answer helpful.
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