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Iastorb.sys Blue Screen on Dell T5810 Windows 10 Pro 64bit computer

Anonymous
2019-01-13T16:18:06+00:00

Hi,

I am running Dell T5810 Windows 10 Pro 64bit configured as Raid 1.

The computer arrived with Windows pre-installed from Dell.

I keep getting BSOD of same sort all the time.

In the event viewer, the BSOD looks like this:

Log Name:      System

Source:        Microsoft-Windows-Kernel-Power

Date:          1/13/2019 5:17:42 PM

Event ID:      41

Task Category: (63)

Level:         Critical

Keywords:      (70368744177664),(2)

User:          SYSTEM

Computer:      WIN10

Description:

The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

The computer specs as well as the dmp files from time of blue screens can download from the following link:

https://bioview1-my.sharepoint.com/:u:/g/personal/elad\_bioview\_co\_il/EUK6Gmo0xUhInj3WfjzputIBq\_dE5lmSE53AuMwjKn6l7w?e=TgUB6t

Any assistance would be appreciated.

THANKS!

Elad

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2019-01-15T02:25:24+00:00

    We have the same problem on two separate Dell Precision 5810's running win 10 pro, all the Intel Rapid Storage Technology Enterprise driver.  All drivers and software are up to date for Windows, as well as Dell.  Both machines have Samsung SSDs installed, and in both cases have a portion of the drives configured for RAID.  The BSODs have happened periodically for months.  We have been troubleshooting and rebuilt each servedr multiple times, no success.  We have four Dell Precision 5810's, the 2 others run windows 7 pro, with similar Samsung SSDs and RAID configurations, and NO problems whatsoever.  NEED HELP ON THIS...

    5 people found this answer helpful.
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  2. Anonymous
    2019-01-15T13:01:06+00:00

    Hi,

    According to an IT expert who examined the computer, it appears that the T5810 chipset (C600) SATA Raid controller doesnt support Windows 10 OS. 

    The chipset can be seen from the device manager screen shot below:

    https://bioview1-my.sharepoint.com/:i:/g/personal/elad\_bioview\_co\_il/EeoIXE6mTh1MsSxJBUQ58NcBt-vdDCi3POMX6NjOrrKDKg?e=KyCEj2

    and Intel chipset info page:

    https://downloadcenter.intel.com/product/98463/Intel-C600-Series-Chipsets

    The only solution (no involving workarounds such as setting Windows OS Raid) would be to downgrade the computers to Windows 7.

    Hope this puts an end to the endless discussions around this matter....

    3 people found this answer helpful.
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  3. Sumit D - IA 166.2K Reputation points Independent Advisor
    2019-01-13T16:27:51+00:00

    Hi Elad,

    I am Sumit, an Independent Advisor and a 2-Year Windows Insider MVP here to help.

    The crashes appears to be caused by your Intel Chipset driver.
    Please try downloading the latest one from here which should resolve this issue.

    https://downloadcenter.intel.com/download/28413...

    Let us know how that goes.
    Disclaimer:
    This is a non-Microsoft website which would provide accurate and safe information. Watch out for ads on the site which are frequently classified as a PUP (Potentially Unwanted Products). There is no need to buy paid products to fix your computers as they do more harm than good sometimes.

    3 people found this answer helpful.
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  4. Anonymous
    2019-01-13T16:46:49+00:00

    Thank you for the quick reply,

    I do have two 1Tb hard drives configured as Raid 1.

    Can the Raid work properly even if I uninstall the Intel Rapid Storage Technology" application?

    Cheers,

    Elad

    2 people found this answer helpful.
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  5. DaveM121 868K Reputation points Independent Advisor
    2019-01-13T16:29:08+00:00

    Hi BioView

    Your minidump file confirms IaStorB.sys as the root cause of your Crashes. That is Intel Rapid Storage Technology

    You seem to only have a 1TB Hard drive on your system, if that is the case, you do not need Intel Rapid Storage Technology installed on your System, you can uninstall that application and the system crashes should stop . .

    1 person found this answer helpful.
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