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Shift Key is "ACTING" like its stuck - Can not use the Number Pad also

Anonymous
2019-02-18T07:57:24+00:00

The Shift lock on my laptop is acting up or perhaps Windows 10?

Basically the caps lock is reversed: 

I have contacted the Microsoft chat support team prior with this case prior.

With the following:

Caps Lock On: lowercase

CAPS LOCK OFF: UPPERCASE

The numkeys '1 2 3 4 5' changed to '! @ # $ % ^ & * ( )'

This occurs at random times.

The shift lock problem occurs at the Windows 10 login screen when Windows starts, so then I must select "Forgot Password" after waiting a bit the screen loads, clicked on the 'X' and everything is back to normal (Caps Lock works and along with the both number pad.)

Sticky / Filter / Toggle keys are turned off.

Tried installing and uninstalling the Keyboard also Mice and other pointing devices and installing from the Lenovo site to no avail. 

My Laptop: Lenovo

  • DirectX 12: Detects No Input Problems

Details for the Keyboard as per the Device Manager: 

Device Types: Keyboard: 

Manufacturer: (Standard keyboards)

Location: plugged into keyboard port 

Device Status: This device is working properly.

Driver Files:

C:\WINDOWS\system32\DRIVERS\i8042prt.sys

Provider: Micrsoft Corporation

File Version: 10.0.17134.1 (WinBuild. 160101.0800)

Copyright: Microsoft Corporation. All rights reserved.

Digital Signer: Microsoft Windows

C:\WINDOWS\system32\DRIVERS\kbdclass.sys

Provider: Micrsoft Corporation

File Version: 10.0.17134.1 (WinBuild. 160101.0800)

Copyright: Microsoft Corporation. All rights reserved.

Digital Signer: Microsoft Windows

C:\WINDOWS\system32\DRIVERS\SynTP.sys

Provider: Synaptics Incorporated

File Version: 19.3.10.38 09May17

Copyright: Copyright (C) Synaptics Incorporated 1996 - 2017

Digital Signer: Microsoft Windows Hardware Compatibility

The Keyboard Troubleshooter: Start / Settings / Update & Security / Troubleshoot / Keyboard 

Says: "No changes or update were necessary."

The Detailed Information report:

Keyboard Publisher details
Potential issues that were checked
Text Services Framework is not running<br><br><br>Text Services Framework is not running<br><br>Text services such as input method editor, handwriting recognition, and speech recognition depend on Text Services Framework. Issue not present
Potential issues that were checked Detection details
Text Services Framework is not running Issue not present <br> --- --- --- ---
Text services such as input method editor, handwriting recognition, and speech recognition depend on Text Services Framework.
Publisher details

| Keyboard | | Find and fix problems with your computer's keyboard settings. | | Package Version: | 1.0 | | --- | --- | | Publisher: | Microsoft Windows | | --- | --- |

| Keyboard | | Find and fix problems with your computer's keyboard settings. | | Package Version: | 1.0 | | --- | --- | | Publisher: | Microsoft Corporation | | --- | --- |

This is highly annoying and frustrating to say the least and I hopeful that the community can share some insights to rectify this experience.

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2019-03-06T09:47:08+00:00

    Thanks I sorted the Shift Key not working without that reinstall of Windows

    Please tell us what worked. The information might help someone else in the future.

    Don

    40+ people found this answer helpful.
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  2. Anonymous
    2019-02-18T13:29:40+00:00

    Hi KashKXG,

    I am Vijay, an Independent Advisor. I am here to work with you on this problem.

    Let's first rule out whether the keyboard hardware is an issue or not. Can you use Keyboard tester and press keys to see if the keys are working correctly or not? If keys work as intended, then problem is not the hardware of Keyboard.

    https://keyboardtester.co/keyboard-tester.html

    If no hardware issue - Please try these options one by one and check after each option.

    1. Till your problem is resolved and you need to do urgent and limited typing, use Onscreen Keyboard - Type OSK in Windows Start Search Box (Cortana) > Click On-Screen Keyboard
    2. Run Keyboard Troubleshooter

    Type Troubleshoot in Windows Start Search box > Click Troubleshoot > Scroll down and click Keyboard > Run the troubleshooter > Follow onscreen directions

    1. Uninstall & reinstall Keyboard Driver

    Windows Key+X (Or right click on Start) > Click Device Manager > Expand Keyboards > Right click on Standard PS/2 Keyboard > Uninstall > Reboot the computer to reinstall

    4: Turn off filter keys in Ease of Access

    Type ease in Windows Start Search box > Click Ease of Access > Click Make the Keyboard easier to use > Ensure Turn on filter Keys is not checked

    Source - https://support.microsoft.com/en-us/help/17417/...

    Do let me know if you require any further help on this. Will be glad to help you.

    Disclaimer - This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    Hi Vijay,

    Thanks for reaching out :)

    I've used the Keyboard Tester tool - the keyboard works 

    I've already done steps 1. to 4. off the above before I reached out to the Community, none of those steps remedied the situation. 

    Thanks

    5 people found this answer helpful.
    0 comments
  3. Anonymous
    2019-02-18T08:02:39+00:00

    Hi KashKXG,

    I am Vijay, an Independent Advisor. I am here to work with you on this problem.

    Let's first rule out whether the keyboard hardware is an issue or not. Can you use Keyboard tester and press keys to see if the keys are working correctly or not? If keys work as intended, then problem is not the hardware of Keyboard.

    https://keyboardtester.co/keyboard-tester.html

    If no hardware issue - Please try these options one by one and check after each option.

    1. Till your problem is resolved and you need to do urgent and limited typing, use Onscreen Keyboard - Type OSK in Windows Start Search Box (Cortana) > Click On-Screen Keyboard
    2. Run Keyboard Troubleshooter

    Type Troubleshoot in Windows Start Search box > Click Troubleshoot > Scroll down and click Keyboard > Run the troubleshooter > Follow onscreen directions

    1. Uninstall & reinstall Keyboard Driver

    Windows Key+X (Or right click on Start) > Click Device Manager > Expand Keyboards > Right click on Standard PS/2 Keyboard > Uninstall > Reboot the computer to reinstall

    4: Turn off filter keys in Ease of Access

    Type ease in Windows Start Search box > Click Ease of Access > Click Make the Keyboard easier to use > Ensure Turn on filter Keys is not checked

    Source - https://support.microsoft.com/en-us/help/17417/...

    Do let me know if you require any further help on this. Will be glad to help you.

    Disclaimer - This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    5 people found this answer helpful.
    0 comments
  4. Anonymous
    2019-02-18T08:04:20+00:00

    Have you tried some Electronic cleaner and washed out the keyboard as it may be dirty?

    You can also try powered air in a can.

    2 people found this answer helpful.
    0 comments
  5. Anonymous
    2019-03-06T09:38:22+00:00

    Thanks I sorted the Shift Key not working without that reinstall of Windows

    1 person found this answer helpful.
    0 comments