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Cannot install Arial Narrow font on Windows 10

Anonymous
2019-02-19T15:16:47+00:00

We upgraded 4 computers from Windows 7 to Windows 10, and also installed Office 365.  Along the way, we discovered that many Excel files were showing as blank.  Tracked it down to missing Arial Narrow font on all the computers.  It was there in Windows 7 and Office 2010, but missing after upgrades.

Research shows that upgrading to Windows 10 leaves behind the Arial Narrow (and actually a few other Office 2010 fonts), but on 3 of the computers, I was able to find all the missing fonts and copy the font files to C:\Windows\Fonts and reboot, then have the Arial Narrow (and others) show up correctly.

BUT, on one computer, I cannot get Arial Narrow to install.  I've followed the same steps as the other computers, but no Arial Narrow in the control panel fonts app.  The fonts exist in c:\windows\fonts.  The entries for the 4 fonts exist in the registry and match the files in c:\windows\fonts.  I've tried right-clicking each of the 4 font files and choosing to install for all users.  I've cleared the font cache files using instruction found elsewhere.  

No matter what I do, I cannot get Arial Narrow to display on this one computer.

Any other ideas how I can get this font (4 fonts in the family) to be seen by Windows?

Windows for home | Windows 10 | Settings

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  1. Anonymous
    2019-02-19T15:18:41+00:00

    Hi, lancorp

    My name is Maritza and I am an Independent Advisor. I would be happy to help you today.

    Perform the procedure to repair the system files:

    Follow these instructions: press the Windows + X keys and select Command Prompt (Administrator) or Windows PowerShell (Administrator), in the window that will open, you must type the commands in their respective order:

    • DISM.exe /Online /Cleanup-image /Scanhealth

    • DISM.exe /Online /Cleanup-image /Restorehealth

    • DISM.exe /online /cleanup-image /startcomponentcleanup

    • sfc /scannow

    Each of these actions can take a few minutes, so it is important to execute one at a time. When finished, you must restart the PC.

    Let us know if these steps help you to resolve the issue.

    4 people found this answer helpful.
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  2. Anonymous
    2019-02-19T16:10:41+00:00

    Hi lancorp

    I would try redownloading it from the following source:

    https://www.wfonts.com/font/arial-narrow

    Then reinstall it using the following steps:

    How to Install the Fonts You Want in Windows 10 - groovyPost

    https://www.groovypost.com/howto/install-fonts-...

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    Those fonts did not work.

    BUT, I found this post on Technet and I downloaded the Arial Narrow fonts from the link in the last post.

    I then deleted the 4 Arial Narrow fonts from the c:\windows\fonts folder and removed the 4 entries in the registry for them.

    I took the newly downloaded fonts and installed them.  I confirmed they were installed in c:\windows\fonts, and the registry entries were present for them.  I then checked Control Panel / Fonts and they WERE THERE!!!!  I checked Word and Excel and the fonts are now present and work.

    Totally weird why those fonts work but the other ones do not.

    2 people found this answer helpful.
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  3. Anonymous
    2019-02-19T15:20:48+00:00

    Hi lancorp

    I would try redownloading it from the following source:

    https://www.wfonts.com/font/arial-narrow

    Then reinstall it using the following steps:

    How to Install the Fonts You Want in Windows 10 - groovyPost

    https://www.groovypost.com/howto/install-fonts-...

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    2 people found this answer helpful.
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  4. Anonymous
    2019-02-19T16:12:24+00:00

    Glad you got it working Ian.

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  5. Anonymous
    2019-02-19T15:38:06+00:00

    Hi, lancorp

    My name is Maritza and I am an Independent Advisor. I would be happy to help you today.

    Perform the procedure to repair the system files:

    Follow these instructions: press the Windows + X keys and select Command Prompt (Administrator) or Windows PowerShell (Administrator), in the window that will open, you must type the commands in their respective order:

    • DISM.exe /Online /Cleanup-image /Scanhealth

    • DISM.exe /Online /Cleanup-image /Restorehealth

    • DISM.exe /online /cleanup-image /startcomponentcleanup

    • sfc /scannow

    Each of these actions can take a few minutes, so it is important to execute one at a time. When finished, you must restart the PC.

    Let us know if these steps help you to resolve the issue.

    Thank you for the assistance.  Would you mind explaining what each of the DISM.exe commands do?  I sort of like to know what I am doing before I do it!

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