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Soundblaster audiogy fx dissapears overnight. No sound on reboot next day !

Anonymous
2019-01-18T17:49:21+00:00

I have just purchased a new (cheap I know) SoundBlaster Audigy fx to enhance my 5.1 speaker system. installed in to my pc and installed software and it worked fine recognised and software running and all speakers sounding wonderful ! yippee. however yesterday I re-booted my pc and during the course of my day I realised I was not hearing anything.... checked system sound and it had the wrong driver. checked device manager and my SoundBlaster had disappeared. fast "Bing" check discovered a few similar experiences across the globe ! ( never see them when you go to buy something-do ya ? ) anyway I undeleted everything that said audio and powered off. swapped over the card position from 2 to 3 and rebooted, installed software and 5.1 SoundBlaster sound is great again. so this morning , day 3, I powered on and it s gone again ……………..ok I have binged and googled and you do get more issues with google so I downloaded the absolute latest "special" win 10 64 bit drivers and it says no card is found.....I am deleting everything and about to power off and re install back to the other slot and re install everything so I would be delighted to read a "fix" for this , when I come back from re installing again, I dont want to leave my computer switched on every night and do not blame creative either . something tells me its a win 10 issue from reading other peoples "comments, rants and obituary".

cheers

ok my pc is a home build Asus everything except the soundcard and intel chip and crucial memory, win 10 pro user running the latest updates.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2019-01-23T09:52:26+00:00

    Hi, thanks for the reply, tried all that thanks. Lost my webcam now, interestingly, created system restore points and they failed. Error 0x80070002. After first driver removal soundblaster worked, switched off, next morning failed no sound. Asus h81 plus board running fine using Hwinfo64 monitoring all electrical and bus seems fine, think its win 10 issue due to different speaker options each time I restart. Even told me soundblaster was connected via front phono, all on board sound is disabled, thinking USB issue as webcam just failed on reboot was fine last night lol.

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  2. Anonymous
    2019-01-19T06:48:48+00:00

    Hi Adam,

    Thank you for writing to Microsoft Community Forums.

    In order to get clarity on this issue and assist you with appropriate troubleshooting steps, please reply with the answers to the questions below.

    1. What is the make and model number of your computer or motherboard?
    2. Did you remove any previous sound card and installed Soundblaster Audiogy FX card?

    Meanwhile, try the below troubleshooting methods and check if this helps.

    Method 1: Reinstalling The Sound Blaster Audigy Fx Drivers.

    The latest drivers for your Sound Blaster Audigy Fx are available from here: Sound Blaster Audigy Fx.

    Step 1: Go to the above website and download the Sound Blaster Audigy Fx Software Pack for Windows 10 driver onto your computer.

    Step 2: Once you download the driver, remove the Sound Blaster Audigy Fx Sound Card from your computer and uninstall all the audio drivers from Device Manager.

    Step 3: Restart the computer once > Install the Sound Blaster Audigy Fx Sound Card > Then, install the drivers that you downloaded previously > Restart the computer once again and check for the issue.

    Method 2: Set The Audio Services To Automatic.

    Make sure the audio is working fine before trying the below steps.

    Step 1: Press the Windows and R keys > Type Services.msc > Hit Enter.

    Step 2: In the Services window, search for Windows Audio service > Right-click on Windows Audio service > Properties > Set Startup type to Automatic by clicking on the drop-down list.

    Step 3: Click on Apply > OK.

    Step 4: Then, search for Windows Audio Endpoint Builder service and follow the Step 2 and set the Startup type to Automatic > Click on Apply > OK.

    Step 5: Restart the computer once and check for the issue.

    Method 3: Fix Sound Problems In Windows 10.

    If Method 1 didn't fix the issue, I suggest you to follow the troubleshooting steps mentioned in Fix sound problems in Windows 10 and check if this helps.

    Method 4: Sound Blaster: General Audio Troubleshooting.

    You may also try the troubleshooting steps mentioned in Sound Blaster: General Audio Troubleshooting and see if this helps.

    Give it a shot and let us know of any changes.

    Hope it helps.

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