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Hi. Before my computer upgraded to Windows 10 in 2015, the original OS (Windows 7) was capable of using the Fingerprint sensor that came built in and the Caps Lock light indicator would work. After the upgrade, neither the sensor or the light indicator would work. I had installed the latest Fingerprint driver for Windows 10, but the setup would fail by bringing up the following message: "*This action is only valid for products that are currently installed".*I had also tried to install the drivers by using the *.inf* files, but when they get installed, it shows up error code 10. About the light indicator, I'm not sure if the Hotkey driver is responsible for it and the black notification bubble that shows the user that caps lock or number lock is on. I was considering to install Windows 7 or 8.1 to make these functions work, but I want to avoid the need of reinstalling every single program I have installed on my PC currently. If any of you have a suggestion, please contact me ASAP.
Sincerely,
Jerry.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi.
It seems that I haven't found much support for my issue. Is any assistant available right now? Please, I'd like to at least understand why does the fingerprint driver setup brings me the "THis action is only valid for products that are currently installed" error.
Sincerely,
Jerry.
Hi Jerry,
Welcome to our community.
This is Leocadia and I am glad to assist you today.
Sorry to hear about this inconvenience.
Please try these -
- Run Built-in & Guided Walk through Windows Update troubleshooter
Built-in : Type troubleshoot in Windows Start Search box > Click Troubleshoot > Click Windows update > Troubleshoot
Guided Walk though - https://support.microsoft.com/en-us/help/10164/...
2 Use the Hardware & Devices Troubleshooter
Type Troubleshoot in Windows Start Search box > Click Troubleshoot > Scroll down & Click Hardware & Devices > Click Run the Troubleshooter & follow on-screen directions > Restart the computer after troubleshooting is completed
- Actions Related to Finger print reader
Windows Key+X > Device Manager > Expand Biometric Devices > Right Click on the entry below > Properties > Driver Tab >
A. Roll Back - If Roll back driver is enabled, roll it back
B. Uninstall - Uninstall Device and restart to reinstall it automatically
C. Update - Download the driver from computer manufacturer's website and reinstall (If you have problems, let me know know your computer's make and model)
Hi.
Unfortunately, neither the 3 suggestions helped me fix any of this issue. I forgot to mention I don't have the faulty fingerprint driver installed. Even if it's x64 compatible, Windows would just reject it as if it was an x86 driver. Any x64 compatible driver? Preferably, I would also like to use the Synaptics WBF drivers. It might work.
Sincerely,
Jerry.
P.S. My device manager shows a faulty HP Mobile Data Protection Sensor that refuses to be removed (even if it acts like if the driver and its files were removed).
Hi Jerry,
Welcome to our community.
I am glad to assist you today.
Sorry to hear about this inconvenience.
Please try these -
Guided Walk though - https://support.microsoft.com/en-us/help/10164/...
2 Use the Hardware & Devices Troubleshooter
Type Troubleshoot in Windows Start Search box > Click Troubleshoot > Scroll down & Click Hardware & Devices > Click Run the Troubleshooter & follow on-screen directions > Restart the computer after troubleshooting is completed
