Hello,
Thank you for writing to Microsoft Community Forums.
- What is the current Windows 10 build version installed on your computer?
- Are you able to use the Floppy drive on a different computer?
As there is a prompt on the screen saying the software is loaded, I suggest you to open the Disk Management and see if you are able to see the device under it.
Follow these steps to open Disk Management.
- Press and hold the Windows + X key on the keyboard.
- Select Disk Management.
Scroll down the Disk management window and check if the Floppy drive is visible, if yes.
- Right click on the Floppy drive.
- Click on Change drive Letter and Paths.
- Click on Change.
- Assign the drive letter you need and click on OK.
- Click OK to close the window.
Hope it helps.
Regards,
Noor Azam S
Microsoft Community – Moderator