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Windows 10 Doesn't See the Network Connection

Anonymous
2019-01-14T01:33:25+00:00

OK, I'm beyond frustrated!!!  I am sitting in my office remotely connected to a customers system running Windows 10, Version 1803 (Build 17134.228), trying to do updates.  Windows 10 says it cannot check for updates because there isn't a network connection and the network icon in the tray has a red x on it..  The network connection is fine and the network card is good because I am using both to connect to the system and I can surf the web from the system using Chrome.  When I click on the network tray icon it shows Ethernet status as connected.  I have tried everything I can find on the internet from updating the network drivers, resetting the network, etc...  What am I missing?

Windows for home | Windows 10 | Internet and connectivity

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  1. Anonymous
    2019-01-14T04:31:28+00:00

    Hello RT,

    Open Start, type: CMD

    Right click CMD

    Click Run as administrator

    At the command prompt, type:

    netsh int ip reset

    Hit Enter

    Exit the prompt then restart

    Open Start > Settings > Update & security > Troubleshoot

    Scroll down

    Click Network adapters

    Click Run the Troubleshooter

    When complete, restart to see if the problem is resolved.

    If not, press Windows key + X

    Click Device Manager

    Expand Network adapters

    Right click your adapter

    Click Uninstall

    Exit Device Manager, restart. Windows 10 should detect the network adapter then reinstall it. Check if you can connect and browse.

    also try:

    Open Start > Settings > Network & Internet > Status

    Scroll to the bottom then click Network reset.

    Disable Energy Efficient Ethernet in "Client for Microsoft Networks"

    Press Windows key + X

    Click Device Manager, expand Network Adapters, right-click the adapter > Properties > Power Management, and then clear the Allow the computer to turn off this device to save power check box.

    If you don't have that option, see other ways to disable it:

    https://blogs.technet.microsoft.com/exchange/20...

    If the network connection is slow or lagging, check if Windows 10 is downloading Windows Update or the Microsoft Store is downloading updates. These can sometimes affect the performance your network connection.

    If you have a VPN enabled, disable it.

    Disable the Windows Firewall then try connecting.

    If the connection is slow, remove any special bundled software that came with the motherboard.

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  2. Anonymous
    2019-01-14T19:45:08+00:00

    Hi Kapil,

    I have run the troubleshooter multiple times and always comes back with the reset option which doesn't solve the problem.

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  3. Anonymous
    2019-01-14T19:42:49+00:00

    Hi Greg,

    Thanks for the reply and all of the suggestions.  I have to wait until the office closes tonight before I can try them.  I will let you know how it goes.

    Thanks for your help.

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  4. Anonymous
    2019-01-14T04:24:34+00:00

    Hello RT,

    I'm Independent Advisor, here to help you with your question.

    Please run Network Adapter troubleshooter from Settings app > Update & security > Troubleshoot. Let us know what it reports back.

    Regards.

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  5. Anonymous
    2019-01-14T02:37:10+00:00

    Hi RT. I'm Greg, an installation specialist and 9 year Windows MVP, here to help you.

    Networking is broken in Windows 10. See these tutorials which can help with the problems many are experiencing with network failure to detect:

    https://windowsunplugged.blog/2018/03/27/networ...

    https://www.thewindowsclub.com/network-computer...

    https://support.microsoft.com/en-us/help/10741/...

    https://www.techrepublic.com/article/windows-10...

    https://www.ghacks.net/2018/11/15/mapped-networ...

    https://www.tenforums.com/network-sharing/11909...

    If nothing helps then If you want to report this to Microsoft use the Feedback Hub app in Start Menu where developers are tasked to process consumer feedback. They will not even see it here. This is a tech forums staffed mostly by volunteers trying to help others with your problems.

    If you want to post back a Share link from your Feedback here others who see this thread can vote it up and add to it. I will also track the issue for you.

    ________________________________________________________

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