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Microsoft Store Error Code: 0x80131500

Anonymous
2019-02-06T05:46:07+00:00

When I try to access the Microsoft Store I get Error Code: 0x80131500     CV: 0H5MOZaq8Uye8k8W

I've tried wsreset.exe- no success

I've tried https://support.microsoft.com/en-us/help/4027498/microsoft-store-fix-problems-with-apps - no success

I've tried to reset my region, language, and speech - no success

I've deleted the contents of the download directory and the datastore directory in c:\windows\softwaredistribution - no success

Ideas?

Windows for home | Windows 10 | Microsoft Store

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2019-04-18T17:51:49+00:00

    Before you go through all of the Ultra-Geeky hassle (and possibly dangerous) methods above, try checking your Internet Security settings as outlined below:

    Possible Fix:

    Search for "Internet Options"

    Open the App

    Select the "Advanced" Tab

    Scroll to the Bottom of the List where you can see "Use SSL/TLS"

    UN-Select SSL 3.0 and TLS 1.0 and 1.1

    SELECT TLS 1.2 and (If Available) TLS 1.3

    Click "Apply"

    Click "OK"

    Reboot Computer

    YMMV

    Good Luck!

    1100+ people found this answer helpful.
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  1. Sumit D - IA 166.3K Reputation points Independent Advisor
    2019-02-06T06:13:52+00:00

    Hi,
    I am Sumit, an Independent Advisor and a 2-Year Windows Insider MVP here to help.

    Please try the connection related troubleshooting steps here:

    https://www.yourwindowsguide.com/2018/08/resolv...

    Content on the above blog is written by a Microsoft MVP so it is safe. However do watch out for the ads.

    70+ people found this answer helpful.
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  1. Vijay A. Verma 104.8K Reputation points Volunteer Moderator
    2019-02-06T05:52:35+00:00

    Hi Eevan123,

    I am Vijay, an Independent Advisor. I am here to work with you on this problem.

    Please try these options one by one and check after each option.

    1. Windows Key+R > Type services.msc and press Enter > Locate Background Intelligence transfer and ensure it is set to Start and Automatic. Also do the same for Windows Update service as well
    2. Run Windows Store Apps Troubleshooter

    Windows Key+X > Click Settings > Click Update & security > Click Troubleshoot > Scroll down to the bottom > Click Windows Store Apps > Click Run the Troubleshooter

    1. Reset Windows Store through Command Prompt

    Type cmd in Windows Search box > Right click on Command Prompt > Run As Administrator > Type WSreset.exe and click Enter > Reboot your computer

    1. Re-register All Store apps (You will get many Reds, ignore them)

    Windows Key+X > Windows Powershell (Admin) > Copy the following from below and right click in Powershell to paste > Enter > Restart your computer

    Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

    1. Uninstall & Reinstall Store

    Windows Key+X > Windows Powershell (Admin) > Copy the following from below and right click in Powershell to paste > Enter

    Get-AppxPackage -allusers *WindowsStore* | Remove-AppxPackage

    Copy the following from below and right click in Powershell to paste > Enter > Reboot your computer

    Get-AppxPackage -allusers *WindowsStore* | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}

    1. Run Built-in & Guided Walk through Windows Update troubleshooter

    Built-in : Windows Key+X > Click Settings > Click Update & security > Click Troubleshoot > Click Windows Update > Click Run the Troubleshooter

    Guided Walk though - https://support.microsoft.com/en-us/help/10164/...

    1. Check your Antivirus

    Temporarily uninstall / disable AV

    Do let me know if you require any further help on this. Will be glad to help you.

    Source - https://answers.microsoft.com/thread/b8f36cad-9...

    200+ people found this answer helpful.
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  2. Anonymous
    2019-05-29T14:09:35+00:00

    I am using Windows 10 Home.

    The Store fails with Code: 0x80131500

    I tried the various suggestions to fix this.

    Eventually, I discovered the reason was my location was correctly set to Guernsey.

    When I lied and changed it to United Kingdom, the Store no longer gives the error.

    Guernsey is not in the UK but does used GBP currency and we use English (UK) as our language.

    This problem probably also exists for Jersey.

    The base of this problem goes back to the earliest versions of Windows 10.  Windows 7 did not have Guernsey as a known location.

    60+ people found this answer helpful.
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  3. Anonymous
    2019-05-03T17:20:05+00:00

    Great Fix !! The only one that worked out of at least seven others I've tried including Resetting Store, deleting it, reinstalling it etc.etc. Thanks so much.

    10+ people found this answer helpful.
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