Hi Thomas,
Thank you for your response.
We truly apologize for the delayed response. In this case, please let us know the make and model of the computer, so that we can guide you further.
Also, kindly follow the steps mentioned below and check.
- Open Device Manager.
- Click on Action in the menu bar and select Add legacy hardware > Next.
- Select Install the hardware that I manually select from a list (Advanced) and click Next.
- Scroll down, then select Ports (COM & LPT) and click Next.
- Select the Manufacturer accordingly and click Finish.
Regards.