Keyboard is a Gigabyte Force K85. I have a problem that the keyboard sometimes stops responding to keystrokes, I don't know if this is a driver issue or a issue with the keyboard. At first I thought it only happened when I didn't use the keyboard for a while, happened 2 times, but now it also happened when I was playing CS:GO. This is a new keyboard, about 1 week old. I have installed their keyboard software: Gigabyte K85 Tool (version: 1.13) Firmware version: F14 This is in my Windows 10 logbook after I replug the keyboard in the USB: Level: Warning | Source: Kernel-PnP | Event ID: 442 Device HID\VID_1E7D&PID_2DCD&MI_01\7&258a395d&0&0000 was not migrated due to partial or ambiguous match. Last Device Instance Id: HID\VID_1B1C&PID_1B0A&MI_02\7&25a0edaf&0&0000 Class Guid: {4d36e96b-e325-11ce-bfc1-08002be10318} Location Path: Migration Rank: 0xF000F000FFFFF100 Present: false Status: 0xC0000451 Next entry: Level: Information | Source: Kernel-PnP | Event ID: 400 Device HID\VID_1E7D&PID_2DCD&MI_01\7&258a395d&0&0000 was configured. Driver Name: keyboard.inf Class Guid: {4d36e96b-e325-11ce-bfc1-08002be10318} Driver Date: 06/21/2006 Driver Version: 10.0.17763.1 Driver Provider: Microsoft Driver Section: HID_Keyboard_Inst.NT Driver Rank: 0xFF1003 Matching Device Id: HID_DEVICE_SYSTEM_KEYBOARD Outranked Drivers: input.inf:HID_DEVICE:00FF1005 Device Updated: false Parent Device: USB\VID_1E7D&PID_2DCD&MI_01\6&28dd4423&0&0001 Final entry: Level: Information | Source: Kernel-PnP | Event ID: 410 Device HID\VID_1E7D&PID_2DCD&MI_01\7&258a395d&0&0000 was started. Driver Name: keyboard.inf Class Guid: {4d36e96b-e325-11ce-bfc1-08002be10318} Service: kbdhid Lower Filters: Upper Filters: If you need more information (like keyboard driver version or such) let me know.

Hi Zkitzo , I am Vijay, an Independent Advisor. I am here to work with you on this problem. Please try these options one by one and check after each option. Till your problem is resolved and you need to do urgent and limited typing, use Onscreen Keyboard - Type OSK in Windows Start Search Box (Cortana) > Click On-Screen Keyboard Run Keyboard Troubleshooter Type Troubleshoot in Windows Start Search box > Click Troubleshoot > Scroll down and click Keyboard > Run the troubleshooter > Follow onscreen directions Uninstall & reinstall Keyboard Driver Windows Key+X (Or right click on Start) > Click Device Manager > Expand Keyboards > Right click on Standard PS/2 Keyboard > Uninstall > Reboot the computer to reinstall 4: Turn off filter keys in Ease of Access Type ease in Windows Start Search box > Click Ease of Access > Click Make the Keyboard easier to use > Ensure Turn on filter Keys is not checked Source - https://support.microsoft.com/en-us/help/17417/... Do let me know if you require any further help on this. Will be glad to help you.

Hi Zkitzo What is the exact make and model? Open Start, type: system information Hit Enter Click System summary Look in the right pane Copy the system sku info into reply here. See example: https://imgur.com/qzektpA If its a custom built computer, what is the make and model of the motherboard? It could be a sign you need to update the BIOS and or chipset drivers.

Hi Zkitzo I noticed there are some important updates for this system I recommend you apply: BIOS Update January 2019 https://dlcdnets.asus.com/pub/ASUS/mb/LGA1151/R... Chipset Driver Update January 2019 https://dlcdnets.asus.com/pub/ASUS/mb/03CHIPSET... Please apply these updates to see if they help. Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it. I have updated the Intel Management Engine Components (chipset) drivers and hope everything is resolved now... If not I will update the BIOS and try again. If both don't resolve the problem I will report back.

Hi Zkitzo I noticed there are some important updates for this system I recommend you apply: BIOS Update January 2019 https://dlcdnets.asus.com/pub/ASUS/mb/LGA1151/R... Chipset Driver Update January 2019 https://dlcdnets.asus.com/pub/ASUS/mb/03CHIPSET... Please apply these updates to see if they help. Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Thanks for your reply... Yes it is a custom build computer, motherboard: Asus ROG Strix Z370-F Gaming All the drivers are up do date as far as I know. Only thing left is a BIOS update but I'm afraid that my O.C. settings won't work anymore (this happens a lot with BIOS updates).

Keyboard sometimes stops working randomly

Anonymous

Keyboard is a Gigabyte Force K85.

I have a problem that the keyboard sometimes stops responding to keystrokes, I don't know if this is a driver issue or a issue with the keyboard. At first I thought it only happened when I didn't use the keyboard for a while, happened 2 times, but now it also happened when I was playing CS:GO. This is a new keyboard, about 1 week old.

I have installed their keyboard software: Gigabyte K85 Tool (version: 1.13)

Firmware version: F14

This is in my Windows 10 logbook after I replug the keyboard in the USB:

Level: Warning | Source: Kernel-PnP | Event ID: 442 Device HID\VID_1E7D&PID_2DCD&MI_01\7&258a395d&0&0000 was not migrated due to partial or ambiguous match. Last Device Instance Id: HID\VID_1B1C&PID_1B0A&MI_02\7&25a0edaf&0&0000 Class Guid: {4d36e96b-e325-11ce-bfc1-08002be10318} Location Path: Migration Rank: 0xF000F000FFFFF100 Present: false Status: 0xC0000451

Level: Information | Source: Kernel-PnP | Event ID: 400 Device HID\VID_1E7D&PID_2DCD&MI_01\7&258a395d&0&0000 was configured. Driver Name: keyboard.inf Class Guid: {4d36e96b-e325-11ce-bfc1-08002be10318} Driver Date: 06/21/2006 Driver Version: 10.0.17763.1 Driver Provider: Microsoft Driver Section: HID_Keyboard_Inst.NT Driver Rank: 0xFF1003 Matching Device Id: HID_DEVICE_SYSTEM_KEYBOARD Outranked Drivers: input.inf:HID_DEVICE:00FF1005 Device Updated: false Parent Device: USB\VID_1E7D&PID_2DCD&MI_01\6&28dd4423&0&0001

Final entry:

Level: Information | Source: Kernel-PnP | Event ID: 410 Device HID\VID_1E7D&PID_2DCD&MI_01\7&258a395d&0&0000 was started. Driver Name: keyboard.inf Class Guid: {4d36e96b-e325-11ce-bfc1-08002be10318} Service: kbdhid Lower Filters: Upper Filters:

If you need more information (like keyboard driver version or such) let me know.

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12 answers

Anonymous

2019-02-10T18:29:18+00:00
Hi Zkitzo ,

I am Vijay, an Independent Advisor. I am here to work with you on this problem.

Please try these options one by one and check after each option.
1. Till your problem is resolved and you need to do urgent and limited typing, use Onscreen Keyboard - Type OSK in Windows Start Search Box (Cortana) > Click On-Screen Keyboard
2. Run Keyboard Troubleshooter
Type Troubleshoot in Windows Start Search box > Click Troubleshoot > Scroll down and click Keyboard > Run the troubleshooter > Follow onscreen directions
1. Uninstall & reinstall Keyboard Driver
Windows Key+X (Or right click on Start) > Click Device Manager > Expand Keyboards > Right click on Standard PS/2 Keyboard > Uninstall > Reboot the computer to reinstall

4: Turn off filter keys in Ease of Access

Type ease in Windows Start Search box > Click Ease of Access > Click Make the Keyboard easier to use > Ensure Turn on filter Keys is not checked

Source - https://support.microsoft.com/en-us/help/17417/...

Do let me know if you require any further help on this. Will be glad to help you.
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Anonymous

2019-02-10T18:12:19+00:00

Hi Zkitzo

What is the exact make and model?

Open Start, type: system information

Hit Enter

Click System summary

Look in the right pane

Copy the system sku info into reply here.

See example: https://imgur.com/qzektpA

If its a custom built computer, what is the make and model of the motherboard? It could be a sign you need to update the BIOS and or chipset drivers.
Was this answer helpful?

2 people found this answer helpful.

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Anonymous

2019-02-10T18:43:11+00:00

Hi Zkitzo

I noticed there are some important updates for this system I recommend you apply:

BIOS Update January 2019

https://dlcdnets.asus.com/pub/ASUS/mb/LGA1151/R...

Chipset Driver Update January 2019

https://dlcdnets.asus.com/pub/ASUS/mb/03CHIPSET...

Please apply these updates to see if they help.

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

I have updated the Intel Management Engine Components (chipset) drivers and hope everything is resolved now... If not I will update the BIOS and try again.

If both don't resolve the problem I will report back.
Was this answer helpful?

1 person found this answer helpful.

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Anonymous

2019-02-10T18:23:28+00:00

Hi Zkitzo

I noticed there are some important updates for this system I recommend you apply:

BIOS Update January 2019

https://dlcdnets.asus.com/pub/ASUS/mb/LGA1151/R...

Chipset Driver Update January 2019

https://dlcdnets.asus.com/pub/ASUS/mb/03CHIPSET...

Please apply these updates to see if they help.

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
Was this answer helpful?

1 person found this answer helpful.

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Anonymous

2019-02-10T18:16:05+00:00

Thanks for your reply...

Yes it is a custom build computer, motherboard: Asus ROG Strix Z370-F Gaming

All the drivers are up do date as far as I know.

Only thing left is a BIOS update but I'm afraid that my O.C. settings won't work anymore (this happens a lot with BIOS updates).
Was this answer helpful?

1 person found this answer helpful.

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Keyboard sometimes stops working randomly

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