Laptop Touchpad Problems: Windows 10 Lenovo Yoga 730

Still no luck with the touchpad. If anybody else with this problem has found a fix, please let me know.

I have a Lenovo Yoga 730 (15-inch model) with 8 GB RAM and i5 8th gen processor. Bought my laptop in mid-August, and encountering the same problem since December. It's extremely frustrating, and I have tried every trick in the book, but when it chooses to not work, there is nothing you can do. My trackpad freezes in the middle of the class and you look like a fool, trying to use an external mouse on the limited desk space available. Lenovo has done an extremely shoddy job in making these drivers. Never ever buying Lenovo again.

<<My trackpad just froze while submitting this answer>>

Hello again, Suman

I'm not sure if you read my previous response entirely, but I already tried the solutions you offered quite some time ago. I have also restarted my laptop multiple times after making these changes in the mouse settings from both device manager and the control panel, all to no avail.

Again, I think the issue has something to do with that flagged device under human interface devices or something in the device manager. It is the only item there with an error. If you could provide some insight into that, it may be the answer I need to solve this annoying issue.

Hi,

Thank you for writing to Microsoft Community Forums.

1. Are you aware of any changes made on your PC before this issue occurred?
2. May I know the version of Windows are you using?

I suggest you to try the following methods and check:

Method 1: Check of Windows updates.

Suggest you to refer this article to Update Windows.

Method 2: Install driver through file repository.

1.    Press Windows and R key together on your Keyboard.

2.    Type Devmgmt.msc and hit enter.

3.    Click on View and select Show hidden devices.

4.    The hidden devices will be visible now, expand the Universal Serial Bus controllers.

5.    Check if you have unknown device. If yes, uninstall it.

6.    Search for USB 2 keyboard driver. Right click on the driver listed. Click on Update.

7.    Select ‘**Browse my computer for driver software’.**Click on Browse.

8.    Select the driver from C:\Windows\system32\DriverStore\FileRepository.

9.    Select the appropriate driver and install it.

10.  Proceed with the onscreen instructions to install it.

Method 3: Update driver from Lenovo Vantage.

1. In the search box on the taskbar, type Lenovo Vantage and then select Lenovo Vantage.
2. Click on "Download and Install Lenovo Updates for Your Device
3. Check for updates

If the issue is not resolved try to update BIOS for Yoga Laptop (Lenovo)

BIOS Disclaimer:

Modifying BIOS/ complementary metal oxide semiconductor (CMOS) settings incorrectly can cause serious problems that may prevent your computer from booting properly. Microsoft cannot guarantee that any problems resulting from the configuring of BIOS/CMOS settings can be solved. Modifications of the settings are at your own risk.

Method 4: Troubleshoot touchpad.

Refer this article to Fix touchpad problems in Windows 10.

Hope it helps.

Thanks,

Suman.B

Microsoft Community - Moderator

Hi Suman,

First of all I appreciate you trying to help me out with this issue. It's a very odd one as it started happening rather abruptly.

Unfortunately, I tried all of your methods (sort of, will get into the details shortly) and none of them fixed my touchpad.

Before I get into what I did with your provided methods, I'll also go ahead and answer your first two questions about my laptop:

1. No, I am not aware of (or at least have not noticed) any major changes to my laptop prior to this malfunction with the touchpad. It started one day and got progressively worse to the point where nothing I do fixes mouse functionality at all. Windows update at the time was still staying that my system was all up to date.
2. I am using Windows 10 on this device, which it already came with at the time of purchase. Let me know if that is not what you are asking. I just assumed so.

Now, for the methods:

For method 1, windows update was one of the first places I went to try and fix the issue. I checked for updates multiple times even after rebooting my Yoga and nothing changed with the touchpad.

For method 2, I got to device manager and selected show hidden devices. I then checked for any items listed as unknown under universal serial controllers. I found nothing with that name. When continuing with your instructions, I could not, however find my USB 2 keyboard driver device (checked under universal serial controllers). All I had under that label was a couple USB composite devices, a USB root hub (USB 3.0), and an Intel (R) USB 3.0 eXtensible Host Controller - 1.0 (Microsoft). Because of this, I could not continue with the rest of this method.

I had heard of trying Lenovo Vantage updates in the past. I tried it this time and the updates did not fix the problem either. Method 3 did not work.

For method 4, I had already tried in the past to update the mouse drivers in device manager, and again, nothing changed.

With all of that mentioned, I think it might also be worth noting that under Human Interface devices in device manager, there is an item listed as I2C HIID twice (there are two of them), and one of them had an exclamation icon next to it. I looked at the properties of that one, and it said in the general tab under device status:

This device cannot find enough free resources that it can use. (Code 12)

If you want to use this device, you will need to disable one of the other devices on this system.

I looked up this error code online and tried the fix methods suggested, from uninstalling that specific item to trying to update it, and neither have worked. I am not sure whether this is the culprit behind my touchpad problem, but I am relatively confident that it very well could be. I was wondering if you could provide any insight into whether this is related to my touchpad malfunction and if so, how to resolve it.

Hi,

Thank you for writing to Microsoft Community Forums.

1. Are you aware of any changes made on your PC before this issue occurred?
2. May I know the version of Windows are you using?

I suggest you to try the following methods and check:

Method 1: Check of Windows updates.

Suggest you to refer this article to Update Windows.

Method 2: Install driver through file repository.

1.    Press Windows and R key together on your Keyboard.

2.    Type Devmgmt.msc and hit enter.

3.    Click on View and select Show hidden devices.

4.    The hidden devices will be visible now, expand the Universal Serial Bus controllers.

5.    Check if you have unknown device. If yes, uninstall it.

6.    Search for USB 2 keyboard driver. Right click on the driver listed. Click on Update.

7.    Select ‘**Browse my computer for driver software’.**Click on Browse.

8.    Select the driver from C:\Windows\system32\DriverStore\FileRepository.

9.    Select the appropriate driver and install it.

10.  Proceed with the onscreen instructions to install it.

Method 3: Update driver from Lenovo Vantage.

1. In the search box on the taskbar, type Lenovo Vantage and then select Lenovo Vantage.
2. Click on "Download and Install Lenovo Updates for Your Device
3. Check for updates

If the issue is not resolved try to update BIOS for Yoga Laptop (Lenovo)

BIOS Disclaimer:

Modifying BIOS/ complementary metal oxide semiconductor (CMOS) settings incorrectly can cause serious problems that may prevent your computer from booting properly. Microsoft cannot guarantee that any problems resulting from the configuring of BIOS/CMOS settings can be solved. Modifications of the settings are at your own risk.

Method 4: Troubleshoot touchpad.

Refer this article to Fix touchpad problems in Windows 10.

Hope it helps.

Thanks,

Suman.B

Microsoft Community - Moderator