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Constant crashing / bad_module_info.

Anonymous
2019-02-28T13:29:05+00:00

I'm constantly crashing in games. This error code is from Warhammer: Vermantide 2.  About once every 10min. 

In event viewer i get this:

Faulting application name: bad_module_info, version: 0.0.0.0, time stamp: 0x00000000

Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

Exception code: 0xc0000005

Fault offset: 0x00007ffd30c1cb92

Faulting process ID: 0x42b8

Faulting application start time: 0x01d4ce8f1afde098

Faulting application path: bad_module_info

Faulting module path: unknown

Report ID: 41a92672-efce-46b9-9082-31d3897ae353

Faulting package full name: 

Faulting package-relative application ID: 

I also get Bad_Module_Info crashes with Apex Legends.

Does anyone know how to fix this?

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2019-02-28T14:43:31+00:00

    It happens regularly. Sometimes i can play for 15min but sometimes it crashes 3 times in 5min. I'm getting these crashes in Warhammer: Vermantide 2 and Apex Legends.

    1 person found this answer helpful.
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  2. Anonymous
    2019-02-28T14:36:59+00:00

    I ran CKHDSK but it said that, Windows has scanned the file system and found no problems.

    No further action is required.

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  3. Vijay A. Verma 104.8K Reputation points Volunteer Moderator
    2019-02-28T14:24:38+00:00

    The error log recommends CHKDSK.

    To run CKHDSK -

    Type cmd in Windows Cortana search

    Right click on cmd.exe > Run As Administrator

    Type following and Enter to fix problems on the C: drive while you're using it, and will use as much system resources as allowed so that it will run as quickly as possible. Say Y if it says that it will start CHKDSK at next restart

    chkdsk c: /r /scan /perf

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  4. Anonymous
    2019-02-28T13:54:09+00:00

    Thank you for taking time to help me! 

    I found some logs at the application and system tab around the time of the crash.

    Here's the link to the Onedrive folder. https://1drv.ms/f/s!Ao6dtXhn\_SzO2F73770DVQNR5NlZ

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  5. Vijay A. Verma 104.8K Reputation points Volunteer Moderator
    2019-02-28T13:35:07+00:00

    Hi SamiSipilä

    I am Vijay, an Independent Advisor. I am here to work with you on this problem.

    Post entries corresponding to this event and few minutes preceding this event in Event Logs.

    Windows Key+R > Type eventvwr and Enter > See if any log corresponding to your date and time is there (Look under all entries under Windows Logs such as System, Application, Security...) > If yes, right click on that log > Save Selected Event > Zip all event files which correspond to your event, upload them to Onedrive and share the link here.

    Do let me know if you require any further help on this. Will be glad to help you.

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