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Microsoft Mobile Mouse 3600 not working

Anonymous
2019-02-27T20:22:30+00:00

Every once in a while, my Microsoft Mobile Mouse 3600 stops working. The blue sensor light stays normal, but the laptop does not seem to receive any input from the mouse. During these times, when I open the Bluetooth settings, the mouse displays the status message "Bluetooth is turned off", and there is no button to turn Bluetooth back on. When I run the Bluetooth troubleshooter, the status message changes to "Paired", even when the mouse is turned on. I've tried to disconnect and reconnect the mouse, but then I get the message "Try reconnecting your device again." in yellow letters underneath the name of the mouse. Last night, which was about 16 hours ago, I manually uninstalled and reinstalled the Intel(R) Wireless Bluetooth(R) driver, hoping that would work. It temporarily solved the problem, but about 15 minutes ago, the problem came back. The ONLY solution I have found is to completely restart the computer, which is very inconvenient when I'm a college student that uses this laptop a lot for my schoolwork or playing games with my friends. If I'm playing a game, I have to either switch from the mouse to the trackpad or disconnect from the game so I can restart my laptop, which can really hurt my teammates. Oh, and I've also checked my computer for updates, but its always up to date when these issues occur. My device and Windows specifications are below. I've checked online on multiple forums both here at Microsoft and other web forums for answers, but no one seems to have the problem I'm having, which to me suggests that its an issue with my computer but I've tried everything I can think of. Some prompt assistance would be greatly appreciated.

Device

Model: 15-u011dx

Windows

Edition: Windows 10 Pro

Version: 1809

OS build: 17763.316

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2019-02-28T08:00:42+00:00

    Hi,

    Thank you for writing to Microsoft Community forums.

    • Are you aware of any changes that happened on the computer prior to this issue?
    • Does the mouse work fine on other computers?

    If the mouse works fine on other computers, you may want to try the methods listed below:

    Method 1

    Manage Power Management:

    • Right click the Windows icon on the taskbar and choose Device Manager.
    • Expand Bluetooth and right click on your Bluetooth driver.
    • Choose Properties and click on the Power Management tab.
    • Uncheck **Allow the computer to turn off this device to save power,**reboot the machine to see if it works.

    Method 2

    Install Generic Bluetooth drivers:

    • Right click the Windows icon on the taskbar and choose Device Manager.
    • Expand Bluetooth and right click on your Bluetooth driver.
    • Choose Update Driver and click on Browse my computer for driver software.
    • Click on Let me pick from a list of device drivers on my computer and choose the Generic Bluetooth adapter.
    • Allow the drivers to install, reboot the machine to see if it works.

    Method 3

    Try the suggestions in the article Troubleshooting wireless and Bluetooth keyboard issues.

    Note: The article holds good for Bluetooth mouse.

    If the issue persists, you may want to download the latest Bluetooth drivers from the manufacturer’s website.

    Hope it helps.

    Regards,

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  1. Anonymous
    2019-03-08T04:36:36+00:00

    Hi,

    Glad to know that the issue is resolved. Should you have any other concerns, feel free to let us know.

    Let us know if you got the help you needed by clicking Yes or No.

    Regards,

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  2. Anonymous
    2019-03-06T16:27:36+00:00

    Thank you for your help! I followed Methods 1 and 2 and after testing for the past few days, I have not had any issues with the mouse since. Your response was very helpful!

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