Hi,
I'm Diego Rios, an Independent Advisor willing to help other Microsoft customers.
You can try the following procedures below explain how connect your camera to the PC:
Connect the camera to the computer via a USB cable. The USB cable you need is supplied in the camera box.
Or
Use a memory card reader. With a card reader, you simply pop the memory card out of your camera and into the card reader instead of hooking the camera to the computer. Many computers and printers now have card readers, and you also can buy standalone readers.
Please let me know if this helped and works.
Best Regards,
Diego R.