Hi otojajestem
What is the exact make and model?
Open Start, type: system information
Hit Enter
Click System summary
Look in the right pane
Copy the system sku info into reply here.
See example: https://imgur.com/qzektpA
Have you tried manually resetting the wireless or wired router to see if it helps?
Open Start, type: CMD
Right click CMD
Click Run as administrator
At the command prompt, type:
netsh int ip reset
Hit Enter
Exit the prompt then restart
Open Start > Settings > Update & security > Troubleshoot
Scroll down
Click Network adapters
Click Run the Troubleshooter
When complete, restart to see if the problem is resolved.
If not, press Windows key + X
Click Device Manager
Expand Network adapters
Right click your adapter
Click Uninstall
Exit Device Manager, restart. Windows 10 should detect the network adapter then reinstall it. Check if you can connect and browse.
also try:
Open Start > Settings > Network & Internet > Status
Scroll to the bottom then click Network reset.
Try adding the Google Public DNS to your router then see if you can successfully browse the site:
Google: Add Public DNS to Your Home Router - groovyPost