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Click on apps, the spinning circle appear, then nothing happen

Anonymous
2019-01-29T13:15:25+00:00

Initially (about two weeks ago) this only happen to Microsoft Office 365 apps (outlook, word, excel, powerpoint). What happen is, when I click on its own icon (let say Word icon), the spinning circle appear briefly then nothing happen. I have to open existing Word file then create New file or Open existing file. Same goes to other Office Apps.

But just now, another app (Corel Draw's PaintShop Pro) also behave similar. But I cant find any way to open the app, yet.

So I guess the problem is related to Windows itself, not the app.

Please help

Windows for home | Windows 10 | Performance and system failures

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  1. Vijay A. Verma 104.8K Reputation points Volunteer Moderator
    2019-01-29T13:40:59+00:00

    Hi nik,

    I am Vijay, an Independent Advisor. I am here to work with you on this problem.

    Please try these options one by one and check after each option.

    1. For Office only - Try repairing your Office installation. First try Quick Repair (takes 5 - 10 mins) , if that doesn't help then try Online Repair (Takes more than 30 mins but less than 1 hour in general)

    Note for Office 2013 and below - Please repair only if you have product key with you as sometimes it asks for the product key again after the repair.

    How to repair instructions -

    https://support.office.com/en-us/article/Repair...

    1. Run Built-in & Guided Walk through Windows Update troubleshooter

    Built-in : Windows Key+X > Click Settings > Click Update & security > Click Troubleshoot > Click Windows Update > Click Run the Troubleshooter

    Guided Walk though - https://support.microsoft.com/en-us/help/10164/...

    1. Run SFC Scan & DISM

    How to - https://answers.microsoft.com/thread/bc609315-d...

    1. I would recommend that you perform a Windows 10 repair upgrade. Repair upgrade fixes all Windows errors and retains all files, applications and settings. (You will not lose any data while backup is a good idea) Below is a good guide to perform repair upgrade

    https://www.tenforums.com/tutorials/16397-repai...

    Do let me know if you require any further help on this. Will be glad to help you.

    Disclaimer - This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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  2. Anonymous
    2019-01-29T13:19:34+00:00

    Hi,

    My name is Angel. I am an Independent Advisor. Thank you for posting in Microsoft Community.

    First try following Microsoft guide about Repair an Office application just to validate office apps:

    https://support.office.com/en-us/article/repair...

    After follow these Methods:

    Method 1: Run the SFC.

    Follow the below steps:

    1. Open Command Prompt.

2. Select “Run as Administrator”.

3. Type “sfc /scannow” without quotes and hit Enter.

    Now check for the issue.

    Method 2: Run the DISM Tool.

    If the issue persists, I would have you run the DISM tool to check the system health and will try to restore the files.

    1. Click on 'Start'.

2. Enter 'Command prompt' in the Search box.  

3. In the list of results, swipe down on or right-click Command prompt, and then tap or click 'Run as administrator'. 

4. In the Administrator: Command Prompt window, type the following commands. Press the Enter key after each command:

    DISM /Online /Cleanup-Image /CheckHealth

    DISM /Online /Cleanup-Image /ScanHealth

    DISM /Online /Cleanup-Image /RestoreHealth

    To close the Administrator: Command Prompt window, type Exit, and then press Enter.

    Note: The tool might take 15-20 minutes to finish running, so please do not cancel it.

    Method 3:

    Type the following in a Windows PowerShell as Administrator:

    1.Launch PowerShell

    2.Set-ExecutionPolicy Unrestricted

    3.Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

    Restart your device.

    Hope the information provided is useful. If the issue persists, reply here and we will be glad to help you.

    Angel.

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