Hello George, my name is Marcel and I am an Independent Advisor.
I am here to help.
This problem might be due to the drivers that are not properly installed. You can fix this issue by downloading and installing up-to-date drivers from your device manufacturer’s website.
You can also try to update drivers using Device Manager. Refer to the following article https://support.microsoft.com/en-us/help/402844...
If the issue persists, refer to the article below
https://support.microsoft.com/en-us/help/13753/...
Post me back, if you need further assistance.