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Transparent background black

Anonymous
2019-02-21T04:17:09+00:00

I've had this problem for sometime. Where my transparent background in my thumbnails are black. With black lines it's almost impossible to even see what the pictures is.

I have not trouble viewing them in photos

If someone can help me with this problem. I would be very grateful.

Windows for home | Windows 10 | Files, folders, and storage

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  1. Anonymous
    2019-02-21T19:23:12+00:00

    I tried each of the links given but I' still have this problem

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  2. Anonymous
    2019-02-21T04:50:43+00:00

    The black background is still the same in light mode 

    My high contrast setting was already off and my display drivers were already updates a few days back. I downgraded my display drivers and I'm still have the same problems.

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  3. Anonymous
    2019-02-21T06:11:57+00:00

    Thanks for clarifying.

    Reset the icon cache here:

    https://www.howtogeek.com/232779/how-to-rebuild...

    See here to fix thumbnails:

    https://www.windowscentral.com/how-reset-thumbn...

    https://www.thewindowsclub.com/thumbnail-previe...

    Check also if you have OneDrive Folder Protection for Pictures which moves the User Pictures folder into Onedrive and caused my thumbnails to mess up until I moved them back: https://www.tenforums.com/tutorials/116029-turn...

    I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

    ________________________________________________________

    Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

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  4. Anonymous
    2019-02-21T04:21:50+00:00

    Hi Arora. I'm Greg, an installation specialist, 9 year Windows MVP and Independent Advisor, here to help you.

    1. Go to Settings > Personalization > Colors and change Default View to Light Mode to compare.

    Also in same location choose High Contrast Settings and disable them.

    1. Update the Display driver from the PC or Display adapter maker's Support Downloads web page for your exact model number, HP Serial Number or Dell Service Tag - from the sticker on the PC.

    While there check also for newer chipset, BIOS, network, sound, USB3 and other drivers, comparing to the ones presently installed in Device Manager reached by right clicking the Start Menu.

    if this doesn't give you the latest or ideal driver for what you need, compare it to the driver offered by the Intel driver update Utility here: http://www.intel.com/content/www/us/en/support/...

    or the Nvidia Update utility here: http://www.nvidia.com/Download/Scan.aspx?lang=e...

    or the AMD autodect utility here: http://support.amd.com/us/gpudownload/windows/P...

    For Display issues one fix that is working is to Roll back or Uninstall the Driver on the Display Device > Driver tab, restart PC to reinstall driver.

    You can also try older drivers in Device Manager > Display device > Driver tab > Update Driver > Browse > Let Me Pick.

    Then you will know you've tried everything in addition to Windows Update drivers.

    I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

    If you receive a popup asking if this solved your problem please ignore it, as it may remove my ability to help you and others may also not help. Please wait until after the issue is resolved to answer the popup or mark your question answered to help others.

    ______________________________________________

    Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

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