Photos App won't open anymore

Hello,

I'm Independent Advisor and Microsoft MVP, here to help you with your question.

Try re-registering Photos app. Perform these steps:

1. Search for Windows PowerShell using Cortana or Windows Search.
2. From results, right click on Windows PowerShell and select Run as administrator.
3. Then type following command and press Enter key:

Get-AppxPackage -allusers Microsoft.Windows.Photos | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

Let the command complete.

4. Close Windows PowerShell and check Photos app, it should work fine now.

Let us know if this helps!

Hi Callista,

I am Vijay, an Independent Advisor. I am here to work with you on this problem.

1. Run Windows Store Apps Troubleshooter

Type troubleshoot in Windows Start Search box > Click Troubleshoot > Scroll down to bottom and click Windows Store Apps > Click Run the Troubleshooter and follow on-screen directions.

2. Repair / Reset Photos App

Windows Key+i> Apps > Locate Photos by Scrolling Down > Click Advanced Options > Click Repair

If Repair doesn't work, click Reset

3. If Reset doesn't work, then you should uninstall using Powershell and reinstall the Photos App

Windows+X > Click Windows Powershell (Admin) > Copy the below command and right click in Powershell to paste it and Enter

get-appxpackage Microsoft.Windows.Photos | remove-appxpackage

Now, you need to reinstall it

Use below Powershell command to install

Get-AppxPackage -allusers Microsoft.Windows.Photos | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”

(If you encounter problem installing it, you can always install it from Microsoft Store)

Do let me know if you require any further help on this. Will be glad to help you.

Try following -

1. Windows Key+R > Type services.msc and press Enter > Locate Background Intelligence transfer and ensure it is set to Start and Automatic. Also do the same for Windows Update service as well
2. Reset Windows Store through Command Prompt

Type cmd in Windows Search box > Right click on Command Prompt > Run As Administrator > Type WSreset.exe and click Enter > Reboot your computer

3. Re-register All Store apps (You will get many Reds, ignore them)

Windows Key+X > Windows Powershell (Admin) > Copy the following from below and right click in Powershell to paste > Enter > Restart your computer

Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

4. Uninstall & Reinstall Store

Windows Key+X > Windows Powershell (Admin) > Copy the following from below and right click in Powershell to paste > Enter

Get-AppxPackage -allusers *WindowsStore* | Remove-AppxPackage

Copy the following from below and right click in Powershell to paste > Enter > Reboot your computer

Get-AppxPackage -allusers *WindowsStore* | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}

Hi Kapil,

Thank you for responding. I have just attempted your instructions as well to no avail, unfortunately. Photos still isn't working for me.

Hi Vijay,

Thanks for the speedy response. I have just now attempted all 3 solutions and Photos still isn't working. It still gives me a message saying "The app didn't start" whenever I try to open a picture.