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Audio Device on High Def Audio Bus

Anonymous
2019-02-18T02:49:10+00:00

Hello, 

I have a HP Envy dv6 with beats audio. I did a Windows 10 upgrade and the AMD High Definition Audio Device, which im guessing it the beats audio and the only sounds were through the default speakers. The icon for the beats would show up in the tool bar but would say that the device was "unplugged". Well I had to do a recovery and after it was restored to the windows 10 I have no sound. In the device manager it says that the high audio device needs to update drivers. When you try and update and the driver is installing...... It gives a message that 

IDT High Definition Audio CODEC

A device attached to the system is not functioning 

Under the Sound, Video, and Game controllers - AMD High Definition Audio Device  and under sound settings it say "not plugged in"

Now, the default speakers say that the driver that is installed MS says is the best one for it. BUT when you click on the driver tab it has no drivers installed. 

How do I fix this?

Windows for home | Windows 10 | Devices and drivers

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  1. Vijay A. Verma 104.8K Reputation points Volunteer Moderator
    2019-02-18T06:22:24+00:00

    Hi RebeccaPrieur,

    I am Vijay, an Independent Advisor. I am here to work with you on this problem.

    Please try these steps and check after each step.

    1. Run Audio / Hardware & Devices Troubleshooter

    Windows Key+I > Update & security > Troubleshoot >

    A. Playing Audio > Run the troubleshooter

    B. Hardware & Devices > Run the troubleshooter

    1. Take actions related to Audio Driver

    Download and reinstall the driver from computer manufacturer's website - If you face issue, let me know your computer make and model?

    1. Check Speaker / headphone is not disabled and is set as default

    Type Sound in Windows Start Seach box > Click Sound > Under Playback tab, right click on an empty space and select, Show disconnected devices and Show disabled devices > Select Speaker and click on Properties and make sure that it is is enabled > You may also check if the Speaker that you are using is set as default.

    Source - https://support.microsoft.com/en-us/help/402699...

    20+ people found this answer helpful.
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