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Epson Perfection 4490 Scanner software no longer useable since latest windows 10 updates

Anonymous
2019-02-24T13:33:19+00:00

I have an Epson Perfection 4490 Photo flat bed scanner. Never had an issue until just a few days ago. To use, first turn on scanner, allowing device to complete it's warm up. Then, simply launch Epson Scan software. There will be 2 windows side by side, the one on the right displays scanned image, one on left is controlling preview, scan and launches where to what folder to save scan item in. Also controls for what type of image. Whats happen is two fold. First I no longer can choose where to the file. Then when I click to scan to savend and I get this. I can use the Microsoft Scan app. Just wondering why this happens. Already tried to correct all the folder permission options, choices, nothing works.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2019-02-24T13:35:33+00:00

    Hello ,

    From the description provided, i understand that the application interface for Epson software does not work in Windows 10.

    Now, since, you have mentioned that the application was working fine under Windows 7 environment. so, I suggest you to run the application in compatibility for Windows 7 and check with the results.

    Follow the below steps.

    Right–click the icon of the program that you want to fix.

    Click Properties.

    Click Compatibility tab.

    To run the program for a different version of Windows, check the Run this program in compatibility mode for box and select the version of Windows that this application was designed to run on (Windows 7).

    Click Apply.

    Click Ok.

    Thank you.

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  2. Anonymous
    2019-02-24T13:50:18+00:00

    It's already and always has been set to run in Window 7 compatibility mode. Something change after last Windows 10 update from Microsoft.

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  3. Anonymous
    2019-02-24T13:43:17+00:00

    I have been using Windows 10 since it was introduced. My Epson scanner and provided driver/software has been functioning correctly. It changed just a couple days ago.

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  4. Anonymous
    2019-02-24T13:57:15+00:00

    It's always been set to Windows 7 compatibility mode

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  5. Anonymous
    2019-02-24T13:48:41+00:00

    Hi

    So did you try my solution above ? and is it working?

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