Compatibility problem with Paperport Version 14 in Windows 10

Hi again,

You can turn off compatibility mode by these steps.

1. Navigate to the icon for the application on your Desktop or within a Folder and Right-click it.
2. Look at the bottom of the pop-up menu that appears and select "Properties"
3. In the properties dialogue select the tab labeled "Compatibility" (see the picture I attached)
4. Make sure the area I have highlighted in the picture is NOT check marked, you might have to uncheck it.
5. Click "apply" then "okay" at the bottom.
6. Now try running Paperport 14.5.
   

Hello my name is Bradford and I'm an Independent Advisor for the Microsoft Community and I will try to resolve your problem with your Paperport 14 installation.

According to what I've seen on the internet the only compatible version of Paperport with Windows 10 is Paperport 14.5 with patch 1. Which means the Paperport version you're using might need to be updated.

Below is a link to a tutorial page where you find the link to download the updated Paperport 14.5 already patched and step by step instructions on installation, uninstalling, and troubleshooting. After noting the disclaimer please proceed to the site and follow its instructions.

I apologize but the steps are too long and too complex to paste here.

Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

https://www.experts-exchange.com/articles/17490...

When you have a moment please keep updated as to your progress

Hi ,

Sorry to hear you're experiencing this issue!

You may need to Run the compatibility troubleshooter. But first, uninstall the program the follow these steps:

1- Right click or hold tap on the “Paperport 14” executable installation file.

2- Left click or tap on the “Troubleshoot Compatibility” feature.

3- After the process has finished, left click or tap on the “Troubleshoot program” feature.

4- Now in the next window that appears, check the box next to “The program worked in earlier versions of Windows but won’t install or run now”.

5- Left click or tap on the “Next” button to proceed.

6- In the next window you will need to select the previous version of Windows you know that the Paperport 14 app worked fine.

7- Left click or tap on the “Next” button again.

Now you will need to follow the instructions on the screen to finish the installation of the “Paperport 14” app.

8- After the installation has finished, choose the option “Yes, save these settings for this program”.

9- After the changes are saved, you will need to left click or tap on the “Close” button and try to run your Paperport 14 application.

Hi LawrenceWheatley

I am Vijay, an Independent Advisor. I am here to work with you on this problem.

As per Nuance website, Paperport 14 is compatible with Windows 10.

Can right click on the icon of Paperport 14 and Run As Administrator?

Go through following Microsoft help - Make older programs compatible with this version of Windows - https://support.microsoft.com/en-us/help/15078/...

Do let me know if you require any further help on this. Will be glad to help you.

Thank you for your reply. I got the latest version of Paperport from Nuance yesterday. You are correct, it is version 14.5 with patch 1. That is what I am using but it does not work. I shows that it seems to be stuck in compatibility mode for Windows XP. I tried to change the compatibility to another version of Windows but it will not allow any changes. What else can I do?