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Computer shuts down when put to sleep

Anonymous
2019-02-07T02:36:05+00:00

When I close the lid of my new laptop, it shuts down instead of staying in sleep mode. I've triple checked that the computer is set to Sleep (NOT Shut Down) when the lid is closed. It seems to Sleep for a short time, then Shut Down. Battery at 90%, so that isn't the issue. I got the computer a week ago, and have checked done all available updates.  I've also disabled Fast Start Up as a suggested fix. I've run the Troubleshooter as well, and it found no problems. This is really frustrating. Any help would be greatly appreciated. Thanks.

Windows for home | Windows 10 | Sleep and Power on, off

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  1. Anonymous
    2019-02-11T01:28:14+00:00

    Before proceeding, please check if the same issue occur when logged in through a different user account.

    Ref: http://windows.microsoft.com/en-us/windows-10/g...

    Please perform the below steps and see if it helps to resolve the issue.

    Method 1:

    This issue may happen due to system file corruption. I suggest you to run System file checker. System File checker (SFC) scan is done to check if there are any corrupted system files that could be causing this issue. Kindly follow the below given steps:

    Press Windows key + X, select Command prompt (Admin) to bring up elevated Command prompt.

    In Command prompt type sfc/scannow and press enter.

    Restart the computer.

    If no corrupted system files were found in the previous state, then I suggest you to try the following steps:

    Open command prompt by pressing Windows key + X and selecting “Command prompt admin”.

    In command prompt, type the following commands and press Enter after each command:

    DISM.exe /Online /Cleanup-image /Scanhealth

    DISM.exe /Online /Cleanup-image /Restorehealth

    Close the command prompt and restart the PC and check if it works.

    Hope this information helps. Please post us if you need any further assistance with Windows.

    This worked! Thank you, I. Torres!

    80+ people found this answer helpful.
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  2. Anonymous
    2019-02-08T00:45:26+00:00

    Thanks for the tip. Tried it, but it didn't solve the problem.

    10+ people found this answer helpful.
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  3. Anonymous
    2019-02-08T00:47:19+00:00

    Hello, thanks to contact the Microsoft Community. My name is Israel Torres, I am

     an Independent Advisor.

    Click the battery icon in your system tray, and select More power options.

    You can modify the options, be sure that in the option: When I close the lid do you have set the option Hibernate.

    I have it set to Sleep, not Hibernate - because I want it to Sleep. I don't want it to Hibernate, just Sleep.

    9 people found this answer helpful.
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  4. Anonymous
    2019-02-07T02:39:35+00:00

    Hello JenStephensJS,

    I'm Independent Advisor and Microsoft MVP, here to help you with your question.

    Suggest you to reset your power plan settings to default:

    https://www.kapilarya.com/restore-default-setti...

    Let us know if this helps!

    Note: Included link in this reply refers to blog post by a trusted Microsoft MVP.

    7 people found this answer helpful.
    0 comments
  5. Anonymous
    2019-02-10T00:27:56+00:00

    Before proceeding, please check if the same issue occur when logged in through a different user account.

    Ref: http://windows.microsoft.com/en-us/windows-10/g...

    Please perform the below steps and see if it helps to resolve the issue.

    Method 1:

    This issue may happen due to system file corruption. I suggest you to run System file checker. System File checker (SFC) scan is done to check if there are any corrupted system files that could be causing this issue. Kindly follow the below given steps:

    Press Windows key + X, select Command prompt (Admin) to bring up elevated Command prompt.

    In Command prompt type sfc/scannow and press enter.

    Restart the computer.

    If no corrupted system files were found in the previous state, then I suggest you to try the following steps:

    Open command prompt by pressing Windows key + X and selecting “Command prompt admin”.

    In command prompt, type the following commands and press Enter after each command:

                DISM.exe /Online /Cleanup-image /Scanhealth



            DISM.exe /Online /Cleanup-image /Restorehealth

    Close the command prompt and restart the PC and check if it works.

    Hope this information helps. Please post us if you need any further assistance with Windows.

    2 people found this answer helpful.
    0 comments