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trying to link MICROSOFT to EPIC GAMES

Anonymous
2019-02-04T22:11:01+00:00

my son plays Fortnite, on his computer, NOT Xbox!!! 

He bought Microsoft gift card to use on Fortnite and now we r told to link the accounts for him to receive the funds! 

its been 72 hours nothing has shown on his account. I cant see how to link a PC Microsoft account to Epic games.

all you and other sites talk about is Xbox, and he doesnt have an online xbox account!

If this isnt going to work how do we get our money back?

Windows for home | Windows 10 | Gaming

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2019-02-04T22:34:25+00:00

    Hi Jacob

    This issue requires contacting support, let them put you through a tier 2 support so they can investigate your Microsoft Account, because that is likely where the issue lies why you can't redeem it.

    https://partner.support.services.microsoft.com/...

    2 people found this answer helpful.
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  2. Anonymous
    2019-02-05T16:39:07+00:00

    Hi Jacob

    Really sorry to hear what happened. Hopefully this issue will be resolved very soon for you.

    1 person found this answer helpful.
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  3. Anonymous
    2019-02-05T16:31:02+00:00

    Thank you This was a concerned mother!

    your link helped me out.. but i will never go through Microsoft again! 

    **** told me to buy my son an Xbox!

    now I gt to wait on a refund!

    1 person found this answer helpful.
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  4. Anonymous
    2019-02-05T03:48:15+00:00

    Well Microsoft only supports/Defaults with Xbox gaming,pc gaming takes a back seat..No big deal,try going to youre Microsoft/user account web page.

    https://www.microsoft.com/en-us/sitemap.aspx

    click on user Account L.sub menu or Microsoft Xbox,contact us.Also,with the rest of U.S. business,week-ends

    usually have a minimal staff on hand..Of all businesses,microsoft has always been customer friendly...

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  5. Anonymous
    2019-02-05T03:33:31+00:00

    Too late in this instance, but EPIC have their own game site now, so you can use their site with their games in future.

    Check them out - Epic Games | Store

    I don't use the MS Store myself, but they do seem to conflate their XBOX and PC game site. Probably due to MS being

    more focused in pushing the XBOX versions of games.

    From what I've observed on these forums the stores client software is quite buggy as well.

    .

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