how to install my hp printer to a new windows 2019 computer

Hi Joanne. I'm Greg, an installation specialist, 9 year Windows MVP and Independent Advisor, here to help you.

I'd simply Clean Install the printer which always works, lasts longer and actually saves time:

1. Power up the printer, if wired unplug it's USB cable from PC.
2. Go to Settings>Apps>Apps and Features to find and Uninstall any printer software.
3. Use one of these methods to remove all of the old printer drivers:

https://www.tenforums.com/tutorials/101274-unin...

4. Now type Control Panel in Start Search, open CP, choose Icon View. In Control Panel open Devices and Printers, right click printer to delete Printer and any scanner or fax of the same name. Restart PC.
5. Go to the printer model’s Support Downloads webpage to download and install the latest full software package. Now is also the time to check for any newer printer firmware to install which matters a lot.
6. Extract Printer software, right click Setup file to Run as Administrator. Follow the setup screens closely as you install the software. For USB it should prompt when to plug in the printer.

Older software may need to be installed in Compatibility Mode to run correctly: https://www.groovypost.com/howto/run-old-softwa...

If you have further problems reply back with results of each step.

I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

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Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

Hello joannemelcher

Thank you for participating in the Microsoft Community, My name is Miguel T. I'm an independent Advisor

If you bouth a new PC on this year, probably has Windows 10 SO.

So, you will need to download the latest drivers an installation tools to use it.

In the following third party page you have the appropiate software and drivers you must have to install on Windows 10 64 bit incluiding the installation guide:

https://support.hp.com/us-en/drivers/selfservic...

Also I share you a video where shows you step-by-step to install your printer on Windows system (be aware, in the video the drivers and the Windows system is for Windows 7 and not Windows 10, but it works to just to get a visual guide)

https://www.youtube.com/watch?v=376jn5DBJek

Note: These are non-Microsoft website. The pages appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

I hope this information has been useful, please let me know if you still need assistance.

Hi Joanne

Click the link below to download and install the drivers and associated software for your Printer from the HP website, the software you need to download is top of the list on that page - HP LaserJet Pro M277 Printer series Full Software and PCL 6 Driver

https://support.hp.com/us-en/drivers/selfservic...

________________________________________________________

Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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Hello Joannemelcher,

My name is Alberto, I am an Independent Advisor. Thank you for posting your question. I'll be happy to help.

Please see this video it will show you the steps:

https://www.google.com/search?q=need+help+insta...

Please let me know if it can help you.

Regards

________________________________________________________

Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

Hi there,

Have you taken a look at the hp website for the latest driver?

Try use their utility and let me know how this goes

https://support.hp.com/us-en/drivers/selfservic...