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Cursor Freezes and Disappears

Anonymous
2019-02-05T18:28:05+00:00

Running Windows 10 on a Dell XPS 8500.  The cursor continuously freezes and / or disappears.  Have made sure the "Hide cursor while typing" box is not checked.  Have tried running with "Enhance pointer precision" checked and also unchecked.  Have run Dell SupportAssist to ensure all drivers are up to date and system is optimized.  Have dumped the driver and reinstalled.  I have neither a touchscreen nor a touchpad.

Nothing changes.  Problem is so bad I have to use Task Manager several times per hour to close whatever program I am in, then restart and hope I get 5 minutes without problem happening again.

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2019-02-05T18:29:55+00:00

    Hi SONofARRAN

    My name is Sarah Kong and I am an independent adviser that is here to try and help you with your issue.

    This maybe an issue with a system file being corrupt.

    You can try a couple things.

    Right click your start button and select Command prompt (Admin) to bring up elevated Command prompt.

    In Command prompt type sfc /scannow and press enter.

    Restart the computer.

    If that doesn't work then try this,

    Right click your start button and select Command prompt (Admin) to bring up elevated Command prompt.

    In the Administrator: Command Prompt window, type the following commands.

    Press Enter key after each command:

    DISM.exe /Online /Cleanup-image /Scanhealth

    DISM.exe /Online /Cleanup-image /Restorehealth

    Important: When you run this command, DISM uses Windows Update to provide the files that are required to fix corruptions.

    To close the Administrator: Command prompt window, type Exit, and then press Enter.

    Restart your computer.

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  2. Vijay A. Verma 104.8K Reputation points Volunteer Moderator
    2019-02-05T18:34:35+00:00

    Hi SONofARRAN,

    I am Vijay, an Independent Advisor. I am here to work with you on this problem.

    Please try these options one by one and check after each option.

    1. Run Built-in & Guided Walk through Windows Update troubleshooter

    Built-in : Windows Key+X > Click Settings > Click Update & security > Click Troubleshoot > Click Windows Update > Click Run the Troubleshooter

    Guided Walk though - https://support.microsoft.com/en-us/help/10164/...

    1. Run SFC Scan & DISM

    How to - https://answers.microsoft.com/thread/bc609315-d...

    1. I would recommend that you perform a Windows 10 repair upgrade. Repair upgrade fixes all Windows errors and retains all files, applications and settings. (You will not lose any data while backup is a good idea) Below is a good guide to perform repair upgrade

    https://www.tenforums.com/tutorials/16397-repai...

    Do let me know if you require any further help on this. Will be glad to help you.

    Disclaimer - This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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