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Subtitles not adding to Movies & TV app

Anonymous
2019-03-17T15:03:43+00:00

Even though external srt file name is same as video file name. Still in Movies & TV app subtitles are not showing. I tried to add subtitles manually from "add subtitles" still nothing. embedded subtitles are working fine not external srt file.

and this problem is not only with Movies & TV app. same problem with VLC player.

VLC also not adding external srt files.

And this problem has arised suddenly. I've watched same video with same external srt file but today i opened my laptop, play that video and the problem started.

Please help

Windows for home | Other | Music, photos, and video

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  1. Anonymous
    2019-03-18T06:45:40+00:00

    Hi VivekSinghal2,

    Thank you for writing to Microsoft Community Forums.

    I suggest you to download the subtitles for the show or the movie and load the subtitles, Movies & TV app in Windows 10 supports loading external subtitles. If you are interested in loading an external subtitles file in the Movies & TV app on Windows 10.

    Step1: Fix problems with apps from Microsoft Store.

    I also suggest you to follow this article on Fix problems with apps from Microsoft Store, and check if that helps.

    Step 2: Try loading the subtitles.

    1. Try downloading the subtitles for your favorite show or the movie you want to watch. It can be downloaded as a zip file. Following the download, you can save the file anywhere you want, but in SRT format.
    2. If you have downloaded the subtitles in a zipped file, extract them at a suitable location.
    3. Open the video in the Films & TV app and click the Speech bubble button visible just adjacent to the volume button. If the file has subtitles encoded, they will appear with the following option displayed – Choose subtitle file.
    4. Click Choose subtitle file and select the SRT file you downloaded. The subtitles will start appearing on your screen right away
    5. Please note that if your media file features multiple audio tracks, you can choose and switch to the desired subtitle from inside the Movies & TV app.
    6. If you would like to modify or change the audio track, click the Language button next to the Play/Pause button.
    7. You should observe a popup list displaying you the available channels. Click the one you want to switch to and the track will change on the fly.

    Step 3: For issues with VLC player.

    I suggest you to follow this article on Problems with subtitles, and check if that helps.

    Please note that it depends on the subtitle files. You can download the subtitle files and then use the option open Subtitle files in any video.

    I look forward to hearing from you soon.

    Regards,

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