Windows troubleshooter has been resolving problems for an hour

Hi Aaron

My name is Sarah Kong and I am an independent adviser that is here to try and help you with your issue.

It's probably stuck cause you have an incompatible driver or application.

I would force your PC to shut down and reboot.

Log back in and clean up the updates. Go to search and type services.msc and open it.

Stop the Background Intelligent Transfer Service and Windows Update

Then go to file explorer and go to C:\Windows\SoftwareDistribution

Delete everything in that folder.

Then Right click your start button and go to powershell (Admin)

Run the following hitting enter after each line.

net stop wuauserv

net stop cryptSvc

net stop bits

net stop msiserver

ren C:\Windows\SoftwareDistribution SoftwareDistribution.old

net start wuauserv

net start cryptSvc

net start bits

net start msiserver

Reboot and then go to the update catalog and manually install if you can.

Hi Aaron

My name is Andre Da Costa; an Independent Consultant, Windows Insider MVP and Windows & Devices for IT MVP. I'm here to help you with your problem.

I would restart then try the following:

Before carrying out this procedure, disconnect from the Internet. That means turning off Wi-Fi and disconnecting from a wired connection. If you don't, Windows 10 will indicate some files are in use and cannot be modified or the command will be non-responsive. Also, you should restart your computer after disconnecting from the Internet. The easiest way to do it is to enable Airplane mode from the Action Center - Windows key + A.

Open Start, type: CMD

Right click CMD

Click Run as administrator

Type each of the following then hit Enter

taskkill /f /fi "SERVICES eq wuauserv" (Do this multiple times)

net stop cryptSvc

net stop bits

net stop msiserver

ren C:\Windows\SoftwareDistribution SoftwareDistribution.old

rmdir C:\Windows\SoftwareDistribution\DataStore

rmdir C:\Windows\SoftwareDistribution\Download

When complete, hit Enter, then restart, then try updating again.

If that does not work..

1. Open Start, type: CMD

Right click CMD

Click Run as administrator

Type each of the following then hit Enter

Run these codes:

Net Stop bits

Net Stop wuauserv

Net Stop appidsvc

Net Stop cryptsvc

Ren %systemroot%\SoftwareDistribution SoftwareDistribution.bak

Ren %systemroot%\system32\catroot2 catroot2.bak

Net Start bits

Net Start wuauserv

Net Start appidsvc

Net Start cryptsvc

After running these commands, check if your issue is fixed.

Try this additional tips to see if they work:

Troubleshoot Windows Update Problems in Windows 10 Using These Five Tips

https://windows10.help/blogs/entry/23-troublesh...

Information in the above link is sourced from a trusted Microsoft MVP blog.

Hello Aaron,

I'm Independent Advisor and Microsoft MVP, here to help you with your question.

Please try these suggestions:

Open administrative Command Prompt and type following commands one-by-one followed by Enter key.

net stop wuauserv

net stop cryptSvc

net stop bits

net stop msiserver

Ren C:\Windows\SoftwareDistribution SoftwareDistribution.old

Ren C:\Windows\System32\catroot2 Catroot2.old

net start wuauserv

net start cryptSvc

net start bits

net start msiserver

Close Command Prompt and see if Windows Updates works then.

If issue still persists, try to reset Windows Update components, please refer this support article:

https://support.microsoft.com/en-in/help/971058...

Let us know if this helps!