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Volume starts really loud and then quiets down a few seconds later

Anonymous
2019-03-16T23:25:12+00:00

Say i have my volume set to 20, my laptop speakers start off really loud, say when I play music or watch videos, and then it eventually quiets down to the correct volume level. When I stop playing music/videos for a few seconds, and then start playing it again, the volume starts off really loud and then quiets down to the correct volume level.

I am not completely sure if this started after a windows update, or a Dell update, but I have tried the audio troubleshooter, and it tells me to turn off enhancements. I go to my sound settings but I cannot find an "enhancement" button anywhere. I also can't roll back the driver since that option is greyed out. My laptop speakers were fine before an update, but after that it went downhill. There is no problem when using headphones.

Also when I Skype my friends without using a headset, they say my voice gets loud and then quiet, and then back to normal again.

If anyone could please help me with this issue, that would be awesome.

Thanks!

Windows for home | Windows 10 | Devices and drivers

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  1. Vijay A. Verma 104.8K Reputation points Volunteer Moderator
    2019-03-16T23:26:36+00:00

    Hi CateySun

    I am Vijay, an Independent Advisor. I am here to work with you on this problem.

    Please try these steps and check after each step. If these don't work, let me know. I will provide further troubleshooting steps.

    1. Run Audio / Hardware & Devices Troubleshooter

    Windows Key+i > Update & security > Troubleshoot >

    A. Playing Audio > Run the troubleshooter

    B. Hardware & Devices > Run the troubleshooter

    1. Take actions related to Audio Driver

    Windows Key+X > Device Manager > View tab > Show hidden devices > Sound, Video & game controllers > Right Click on the entry below (if more than one, then you will have to repeat the steps for all) > Properties > Driver Tab >

    A. Roll Back - If Roll back driver is enabled, roll it back

    B. Update - Update driver

    C. Download and reinstall the driver from computer manufacturer's website - If you face issue, let me know your computer make and model?

    1. Check Speaker / headphone is not disabled and is set as default

    Type Sound in Windows Start Seach box > Click Sound > Under Playback tab, right click on an empty space and select, Show disconnected devices and Show disabled devices > Select Speaker and click on Properties and make sure that it is is enabled > You may also check if the Speaker that you are using is set as default.

    1. For the purpose of Testing only and let me know the results - Create a New User Account and login with this new User Account to see whether problem persists in new account also

    https://support.microsoft.com/en-us/help/402692...

    Do let me know if you require any further help on this. Will be glad to help you.

    Source - https://support.microsoft.com/en-us/help/402699...

    9 people found this answer helpful.
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  2. Anonymous
    2019-03-16T23:28:02+00:00

    Hi Catey. I'm Greg, an installation specialist and 9 year Windows MVP here to help you.

    Tutorial for disabling audio enhancements here: https://www.thewindowsclub.com/disable-audio-en.... It's likely a driver problem which I'll cover thoroughly later but I'd go through the checklist in order:

    1. For sound problems first try this checklist: https://support.microsoft.com/en-in/help/402699...
    2. Restore the Windows Audio Service which may have become disabled: https://www.tenforums.com/tutorials/57567-resto...
    3. Update the sound driver from the PC maker's Support Downloads webpage for your exact model, if it is newer than the one presently installed in Device Manager reached by right clicking the Start button. While there compare to make sure you also have the latest BIOS, Chipset, Display, Network and all other drivers.
    4. Right click Volume icon in System Tray, choose Sound Settings, from the Output and Input devices dropdown menus, choose then one(s) affected to see if that helps. If not use the Troubleshoot button nearby.
    5. Run the Playing Sound troubleshooter at Start button > Settings>Update & Security>Troubleshoot.
    6. Try rolling back the sound drivers in Device Manager reached by right clicking the Start button. Choose Sound controller and other audio devices, then Driver tab, then Roll back if available.
    7. If no newer sound drivers then uninstall the one presently installed in Device Manager, reached by right clicking the Start Button. Restart PC to reinstall.
    8. Try other and older drivers for your model Sound controller, too. For example, try the next oldest driver in the model's online Support Downloads list. To try all previous drivers installed on your system, in Device Manager choose Sound controller's Driver tab, then Update Driver, then Browse, then Let Me Pick.
    9. If this was caused by Windows Updates then you can check which were installed at Settings>Update & Security>Windows Update under Installed Updates, then uninstall them from the link there, and hide with the Hide Updates tool downloaded from here: http://download.microsoft.com/download/f/2/2/f2...
    10. If this was caused by Version 1809 update (which you can confirm at Settings > System > About) then you can roll back Version 1809 in Settings>Update & Security>Recovery and then hide it until it matures using the Hide Updates Tool downloaded from here: http://download.microsoft.com/download/f/2/2/f2...
    11. You can also use System Restore to get before the problem began, then check for Updates with the Hide Update tool and hide them: http://home.bt.com/tech-gadgets/computing/how-t...
    12. Go over this checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get done: http://answers.microsoft.com/en-us/windows/wiki...

    Start with Step 4 to turn off Startup freeloaders which can conflict and cause issues, then Step 7 to check for infection the most thorough way, then step 10 to check for damaged System Files. Then continue with the other steps to go over your install most thoroughly.

    1. If nothing else helps then run a Repair Install by installing the Media Creation Tool and choosing from it to Upgrade Now. This solves many problems and will also bring it up to the latest version which you need anyway and by the most stable method. http://windows.microsoft.com/en-us/windows-10/m...

    I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

    ________________________________________________________

    Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

    6 people found this answer helpful.
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  3. Anonymous
    2019-03-16T23:45:58+00:00

    This may or may not apply to your situation:

    Do your speakers have a separate volume or volume/bass control attached with a wire? And are your speakers several years old?

    That's what I have, and in my case there was really no solution. The volume controller had to be replaced - the inevitable result of tugging at the wires over a prolonged period. The controller itself is only available on eBay and at a price where it makes more sense to replace the speakers altogether. No more wired controllers for me.

    Hopefully your situation can be rectified with software.

    2 people found this answer helpful.
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