Hi CateySun
I am Vijay, an Independent Advisor. I am here to work with you on this problem.
Please try these steps and check after each step. If these don't work, let me know. I will provide further troubleshooting steps.
- Run Audio / Hardware & Devices Troubleshooter
Windows Key+i > Update & security > Troubleshoot >
A. Playing Audio > Run the troubleshooter
B. Hardware & Devices > Run the troubleshooter
- Take actions related to Audio Driver
Windows Key+X > Device Manager > View tab > Show hidden devices > Sound, Video & game controllers > Right Click on the entry below (if more than one, then you will have to repeat the steps for all) > Properties > Driver Tab >
A. Roll Back - If Roll back driver is enabled, roll it back
B. Update - Update driver
C. Download and reinstall the driver from computer manufacturer's website - If you face issue, let me know your computer make and model?
- Check Speaker / headphone is not disabled and is set as default
Type Sound in Windows Start Seach box > Click Sound > Under Playback tab, right click on an empty space and select, Show disconnected devices and Show disabled devices > Select Speaker and click on Properties and make sure that it is is enabled > You may also check if the Speaker that you are using is set as default.
- For the purpose of Testing only and let me know the results - Create a New User Account and login with this new User Account to see whether problem persists in new account also
https://support.microsoft.com/en-us/help/402692...
Do let me know if you require any further help on this. Will be glad to help you.