Hi Dingo883
I am Vijay, an Independent Advisor. I am here to work with you on this problem.
Please try these steps and check after each step. If these don't work, let me know. I will provide further troubleshooting steps.
- Run Troubleshooter
Windows Key+i > Update & security > Troubleshoot > Playing Audio > Run the troubleshooter
- Take actions related to Audio Driver
Windows Key+X > Device Manager > View tab > Show hidden devices > Sound, Video & game controllers > Right Click on the entry below (if more than one, then you will have to repeat the steps for all) > Properties > Driver Tab >
A. Roll Back - If Roll back driver is enabled, roll it back
B. Update - Update driver
C. Download and reinstall the driver from computer manufacturer's website - If you face issue, let me know your computer make and model?
- Check Speaker / headphone is not disabled and is set as default
Type Sound in Windows Start Seach box > Click Sound > Under Playback tab, right click on an empty space and select, Show disconnected devices and Show disabled devices > Select Speaker and click on Properties and make sure that it is is enabled > You may also check if the Speaker that you are using is set as default.
- Run Built-in & Guided Walk through Windows Update troubleshooter
Built-in : Windows Key+X > Click Settings > Click Update & security > Click Troubleshoot > Click Windows Update > Click Run the Troubleshooter
Guided Walk though - https://support.microsoft.com/en-us/help/10164/...
- I would recommend that you perform a Windows 10 repair upgrade. Repair upgrade fixes all Windows errors and retains all files, applications and settings. (You will not lose any data while backup is a good idea) Below is a good guide to perform repair upgrade
https://www.tenforums.com/tutorials/16397-repai...
Do let me know if you require any further help on this. Will be glad to help you.
Disclaimer - This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.