Hello,
Windows Defender is at least as efficient as Norton without all issues caused by Norton.
So just uninstall Norton
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Whenever I receive an email with an emoji, the emoji appears as a series of letters/numbers (\uD83D\uDC4D for example) Windows 10 does this on my HP PC and my Lenova laptop. It shows correctly on my Android phone. They all use Cable One and Microsoft echo. The only difference is the operating system.
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Hello,
Windows Defender is at least as efficient as Norton without all issues caused by Norton.
So just uninstall Norton
Hi Kenneth
My name is Andre Da Costa; an Independent Consultant, Windows Insider MVP and Windows & Devices for IT MVP. I'm here to help you with your problem.
I noticed you are on an older version of Windows 10, try upgrading to the newer Windows 10 1809 to see if it resolves this problem.
First, try upgrading using the Windows Update Assistant:
https://www.microsoft.com/en-in/software-downlo...
If that does not work, upgrade offline using the ISO file, it is more reliable.
https://answers.microsoft.com/en-us/windows/wik...
Please be advised some users are reporting issues with the Windows 10 1809 update. Make sure you backup before attempting to upgrade:
http://answers.microsoft.com/en-us/windows/wiki...
What is the make and model of your computer?
Have you checked the manufacturers website to determine compatibility?
Check this List to Determine if Your Computer is Compatible with the Windows 10 1809
https://answers.microsoft.com/en-us/windows/wik...
perform the following tasks:
12 Things You Should Do Before Installing Windows 10
[https://www.groovypost.com/howto/prepare-comput...](https://www.groovypost.com/howto/prepare-computer-windows-10-creators-update-version-1703/)
Hello,
>My antivirus software is Norton
Uninstall this AV which causes so many troubles !
Then upgrade to 1809
Uninstall temporary but completely any third antivirus.
Clean your drive using cleanmgr command in admin mode.
Type cleanmgr in Windows search area + Enter.
> Right click on Disk cleanup > Run as administrator.
Install Windows 10 version 1809 by downloading it from this page
Hi Patricia.
I don't think the problem is in my basic PC. The same problem also exists in my Lenovo 17" laptop
My computer is an HP Pavilion 580-1xx
I have Windows 10 Home version 1803 with all the updates
My antivirus software is Norton.
I will try to upgrade the graphics card in one of them to see if that helps
Thanks,
Hello,
My name is Patricia and I am an Independent Advisor. I am here to help you today.
What are the exact brand and model of the PC ?
What is the exact version of Windows 10 ?
Open run window with Win+R.
Now type winver + Enter.
Then post a screnshot of the result or copy it in your next answer.
What is your antivirus ?
First reinstall your graphics driver from your pc manufacturer website