Share via

USB headset not detected?

Anonymous
2019-04-15T17:57:12+00:00

Hello,

I recently bought an Onikuma K5 headset for my PC (Over Powered PC, windows10 ). Whenever I plug my headset in the USB port it doesn't show up in my devices or in my audio settings. I'll have the headphone and mic jacks plugged into my computer as well, and I can't hear anything from my headset or record things with the mic. It's strange though because my PC recognizes that the mic jack is occupied and won't play sound through the speakers but it won't play through the headset either. I'm at a complete loss at what to do, and I feel like I've tried everything at this point. I've tried showing disabled/disconnected devices in my sound settings and nothing shows up. I've tried my other two USB ports as well and nothing is reading. 

Thanks for your time, I hope to hear back soon.

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

5 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2019-04-15T18:12:23+00:00

    I already have an adapter, the headset has USB, mic jack, and audio jack. The USB isn't reading at all on my computer when it should be pretty much plug and play.

    20+ people found this answer helpful.
    0 comments
  2. Anonymous
    2019-04-15T18:15:51+00:00

    Windows 10 is up to date, so I'm not sure what's causing this issue. I've tried showing disabled / disconnected devices and nothing is showing up when the headset is plugged in. I've tried booting windows 10 and waiting to plug the headset in, and still nothing. All my drivers are up to date.

    10+ people found this answer helpful.
    0 comments
  3. Anonymous
    2019-04-15T18:22:13+00:00

    Press Windows key + R

    Type: control

    Hit Enter

    Open Sound

    Select Headphones under the 'Playback' tab

    Select a device and click properties.

    Select Advance Tab. Disable Allow applications to take exclusive control of this device.

    Repeat this for all audio devices.

    Restart your pc and check if the issue persists.

    Also, under the 'General' tab, click in the Device usage list box.

    Choose 'Use this device (enable)

    Click Apply then OK

    8 people found this answer helpful.
    0 comments
  4. Anonymous
    2019-04-15T18:03:12+00:00

    Hi rudewerewolf

    My name is Andre Da Costa; an Independent Consultant, Windows Insider MVP and Windows & Devices for IT MVP. I'm here to help you with your problem.

    Its possible the USB connection is not intended for that purpose. Try obtaining a 3.5 mm adapter that connect headsets and microphones.

    It should work then.

    8 people found this answer helpful.
    0 comments
  5. Vijay A. Verma 104.8K Reputation points Volunteer Moderator
    2019-04-15T17:59:16+00:00

    Hi rudewerewolf

    I am Vijay, an Independent Advisor. I am here to work with you on this problem.

    Please try these steps and check after each step. If these don't work, let me know. I will provide further troubleshooting steps.

    1. Run Troubleshooter

    Windows Key+i > Update & security > Troubleshoot > Playing Audio > Run the troubleshooter

    1. Take actions related to Audio Driver

    Windows Key+X > Device Manager > View tab > Show hidden devices > Sound, Video & game controllers > Right Click on the entry below (if more than one, then you will have to repeat the steps for all) > Properties > Driver Tab >

    A. Roll Back - If Roll back driver is enabled, roll it back

    B. Update - Update driver

    C. Download and reinstall the driver from computer manufacturer's website - If you face issue, let me know your computer make and model?

    1. Check Speaker / headphone is not disabled and is set as default

    Type Sound in Windows Start Seach box > Click Sound > Under Playback tab, right click on an empty space and select, Show disconnected devices and Show disabled devices > Select Speaker and click on Properties and make sure that it is is enabled > You may also check if the Speaker that you are using is set as default.

    1. Run Built-in & Guided Walk through Windows Update troubleshooter

    Built-in : Windows Key+X > Click Settings > Click Update & security > Click Troubleshoot > Click Windows Update > Click Run the Troubleshooter

    Guided Walk though - https://support.microsoft.com/en-us/help/10164/...

    1. I would recommend that you perform a Windows 10 repair upgrade. Repair upgrade fixes all Windows errors and retains all files, applications and settings. (You will not lose any data while backup is a good idea) Below is a good guide to perform repair upgrade

    https://www.tenforums.com/tutorials/16397-repai...

    Do let me know if you require any further help on this. Will be glad to help you.

    Disclaimer - This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    Source - https://support.microsoft.com/en-us/help/402699...

    2 people found this answer helpful.
    0 comments