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i have been trying to download sims 4 on my windows 10 lenovo. It says ‘you own this game’ and gives me the option to ‘install on my devices’ however when i click this, it tells me i dont have any applicable devices linked to my microsoft account. I do have a microsoft account and it is linked to my windows 10 laptop. Is this an issue with windows 10? It was very expensive so i therefore expect to get my moneysworth. Do i need am Xbox account? Is that the issue? Very frustrated i just wanted the sims and have discovered that many people have the same issue. Help me microsoft!
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I am just as concerned as Maggie is. I tried downloading Minecraft on my Windows 10.. I had already installed the Minecraft Windows 10 Edition... but I wasn't able to invite my friends.. So I tried installing Minecraft, just Minecraft. Once I purchased it, it said my device wasn't applicable, so I tried everything I could. Microsoft isn't really an application you can trust.. I am very frustrated.. Is there any possible way I can get a refund?? Thank you.
Had the same issue, though found that if I opened the Microsoft Store on my PC, and searched for a game, could install from there.
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I am also having a similar issue. Has this issue found a resolution?
No, I'm afraid it hasn't. I wasted $30.00, and I am still unable to play the game I purchased.
I'm having this exact same problem with Halo Wars 2: Ultimate Edition on windows store.
