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My HP all-in-one printer will not auto select different paper sized between the main tray and tray 2.

Anonymous
2019-04-23T15:06:54+00:00

I have just purchased a HP Officejet Pro 7740 series PCL-3 all-in-one printer.  My IT person installed it thru our network.  It prints great, except for the fact that when I want to print on a specific size paper, I need to direct the printer to the tray that is storing that paper.  Should not the "printer auto select" setting have the printer automatically find the tray containing the requested paper size?

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2019-04-23T15:13:01+00:00

    Hi Chuck

    My name is Andre Da Costa; an Independent Consultant, Windows Insider MVP and Windows & Devices for IT MVP. I'm here to help you with your problem.

    Could you isolate if other computers on the network are experiencing this problem when trying to print to a specific paper size?

    Check out the recommendations in this thread:

    https://h30434.www3.hp.com/t5/Inkjet-Printing/P...

    Also...

    Open the Services window (Windows key + R, type services.msc, press enter).

        Select Print Spooler and click the Stop icon, if it is not stopped already.

    Navigate to C:\Windows\system32\spool\PRINTERS and open this file. You may need to show hidden files or enter an administrator's password.

    Delete all contents inside the folder. Do not delete the PRINTERS folder itself. Note that this will remove all current print jobs, so make sure no one on your network is using the printer.

    Return to the Services window, select Print Spooler, and click Start.

    Check if it now prints properly.

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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