Stuck on attempting repair, unsure what to do

Hello

My name is Patricia and I am an Independent Advisor. I am here to help you today.

Try this procedure.

Shutdown/restart three times via power button.

Then Windows recovery environment will open.

And you will be able to repair, reset or restore in this environment.

https://support.microsoft.com/en-us/help/12415/...

Please keep me informed.

Hi Steven

My name is Andre Da Costa; an Independent Consultant, Windows Insider MVP and Windows & Devices for IT MVP. I'm here to help you with your problem.

I would try performing the Startup repair from a USB recovery to see if it works.

If not...

Power on and off your computer three times

How do you do that?

Power on, when you see the Windows Logo - power off

Power on, when you see the Windows Logo - power off

Power on, it will then your computer will boot into the Advanced Recovery environment

You might be asked to sign in with your Microsoft Account or Local Account password.

Click Advanced Options

Click Troubleshoot

Click Advanced Options

Click System Restore, see if you can go back to an earlier time.

If not, boot into the recovery environment again, then try performing a startup repair.

Perform the startup repair a couple more times then restart again to see if you are able to boot to the desktop successfully.

If that does not work, boot into the recovery environment, then click 'Go back to previous version of Windows'

If that does not work.

Power on and off your computer three times

On the third time, your computer will boot into the Advanced Recovery environment

Click Advanced Options

Click Troubleshoot

Click Reset this PC

Click Keep my files

Choose your account

Enter your password

Click Continue

Click Reset

If that does not work.

Go to a working computer, download, create a bootable copy, then perform a clean install.

	Step 1: How to download official Windows 10 ISO files 

	[http://answers.microsoft.com/en-us/windows/wiki...](http://answers.microsoft.com/en-us/windows/wiki/windows_10-windows_install/how-to-download-official-windows-10-iso-files/35cde7ec-5b6f-481c-a02d-dadf465df326)



	Step 2: How to: Perform a clean install of Windows 10

	[http://answers.microsoft.com/en-us/insider/wiki...](http://answers.microsoft.com/en-us/insider/wiki/insider_wintp-insider_install/how-to-do-a-clean-install-of-windows-10/aef0ae63-2117-41ee-a8ea-4a3181625b08)



If there are files on the drive you want to recover, see -  How to: Perform a Custom install of Windows 10

http://answers.microsoft.com/en-us/insider/wiki...

Step 4: how to recover your files from Windows.old:

https://answers.microsoft.com/en-us/windows/for...

Thanks for the reply Greg, I would much appreciate you to keep working with me until it is resolved and in return I'll be delighted to wait until then before rating whether or not you helped. 

I chose to leave the automatic repair to do its stuff and after 12hours it did so, I then worked my way through the suggestions Andre left and tried them all with the exception of the last option, as it linked with your reply. None were successful. So I took a look a your reply and began by following the 2nd link you posted, (tenforums,2019)

I read the article and tried option 4, Boot to advanced start up options from recovery drive, I then chose my keyboard layout from there I selected use a device and selected what I'm guessing is my recovery USB stick since it was plugged in (UEFI: VendorCoProductPartion1) this rebooted my PC and took me back to this same page where I choose a keyboard layout, I again selected US and this led me back to the options page. I selected continue to windows recovery environment assuming it would begin the recovery process instead it just rebooted my computer and took me back to the same options page. Should I now try the clean install,  or would any of the factors explained above effect whether or not this will work and I should instead try something else?

Hi Steven. I'm Greg, an installation specialist and 9 year Windows MVP here to help you.

A rare risk of hard shutdown is damage to the file system residing on the hard drive, so it's probably trying to repair it by running a Disk Check which can take a long time if it has to move files off to repair the sector and then move them back.

You can proactively run it from the Command Prompt following this tutorial:

https://www.groovypost.com/howto/check-hard-dri... accessing the Command Prompt from the onboard repair by one of these methods:

https://www.tenforums.com/tutorials/2294-advanc...

or from the booted media which sometimes works better.

You may need to create bootable media to access Repair Mode or do the Clean install:

To create Windows 10 Installation Media on another PC install Media Creation Tool and follow the directions here: http://windows.microsoft.com/en-us/windows-10/m.... Uncheck the box for Recommended Settings to choose the exact version and bit rate for the target PC only.

Insert media, boot it by powering up PC while pressing the BIOS Boot Menu Key: https://www.sysnative.com/forums/hardware-tutor...

If the media won't boot you may need to enter BIOS/UEFI Setup (pressing key given in chart in link above) to turn off Fast Boot or Fast Startup first.

Choose the boot device as a UEFI device if offered, on second screen choose Repair Your Computer, then Advanced Troubleshoot Options, then Command Prompt to run Disk Check, Startup Repair and System Restore. If those fail go back to Troubleshoot Options to try a Reset.

If that fails choose Install Now, then Custom Install, then at the drive selection screen delete all partitions down to Unallocated Space to get it cleanest, click Next to let it create needed partitions and start install - this makes it foolproof. Everything needed to get the best possible Clean Install is here: http://answers.microsoft.com/en-us/windows/wiki.... It is a better install than any amount of money can buy and a great learning experience that will make you the master of your PC because you will learn what works best and how to apply it with your own hands.

I hope this helps. Feel free to ask back any questions and keep me posted. If you'll wait to rate whether my post helped you, I will keep working with you until it's resolved.

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Is this a recovery drive you created including the system file so you can also reinstall Windows? Or is it the bootable Windows 10 installation media which may work better because it sounds like the media itself is fouling out.

You said you booted it as a UEFI device which is correct as long as you have a UEFI install.

Try it again and if it fails while following the exact steps in Shawn's tutorial then create the bootable installation media as shown in the steps I gave you