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Windows 10 1809 Realtek Audio Issue

Anonymous
2019-04-14T00:23:46+00:00

The driver was working fine until yesterday, the volume thing has an x over it, and its no longer in Device Manager. If I use older versions (2017) it says error code 10 but it still doesn't work.

I have tried installing the latest drivers from both ASUS and Realtek.

ASUS' does not work.

Realtek's however sends me to a BSOD with the error SYSTEM_THREAD_EXCEPTION_NOT_HANDLED and the cause being rtkvhd64.sys

Realtek's seems to kind of work in safe mode, which led me to use **verifier,**and from the thread post for it said I needed to send my DMP files because when I used it; regular windows gave a BSOD confirming that verifier was working.

My DMP Files: https://1drv.ms/u/s!AtM8QRtYH\_9naQ0GHXq7gIANwBM

SPECS:

Intel i7 8700k

NVIDIA GTX 1060 3GB

16GB DDR4 RAM

ASUS H310-PLUS

Windows for home | Windows 10 | Devices and drivers

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Anonymous
2019-04-14T03:01:56+00:00

Hi Ladizi

My name is Andre Da Costa; an Independent Consultant, Windows Insider MVP and Windows & Devices for IT MVP. I'm here to help you with your problem.

I noticed there are some important driver updates for your make and model.

BIOS Update: April 2019

https://dlcdnets.asus.com/pub/ASUS/mb/LGA1151/P...

Chipset Driver Update: April 2019

https://dlcdnets.asus.com/pub/ASUS/mb/09MEI/DRV...

After applying these updates, restart then apply the latest Realtek Audio driver:

https://dlcdnets.asus.com/pub/ASUS/mb/01AUDIO/D...

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  1. Anonymous
    2019-04-14T02:28:54+00:00

    Hi

    I´m an Independant Advisor for Microsoft Community

    I will try my best effort to help you.

    You might find a solution in the next link

    https://support.microsoft.com/en-us/help/14106/...

    Let me know if this help you in your issue

    Saludos

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  2. Anonymous
    2019-04-14T15:24:09+00:00

    Intenta hacer el siguiente procedimiento

    Entrar a Dispositivos

    • Haz clic con el botón secundario en el dispositivo cuyo controlador deseas revertir a una versión anterior y, a continuación, pulsa en Propiedades.
    • Ingresa a la ficha Controladores.
    • Haz clic en Volver al controlador anterior. En el cuadro de diálogo Revertir paquete de controladores, selecciona la opción Sí.

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  3. Sumit D - IA 169.2K Reputation points Independent Advisor
    2019-04-14T05:29:30+00:00

    Hi,

    I am Sumit, an Independent Advisor and a 2-Year Windows Insider MVP here to help.

    It might be hardware involved. Did your Windows update recently?

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  4. Anonymous
    2019-04-14T03:02:03+00:00

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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