Panasonic had told me the driver would be part number PQJKTG5576Z which was the disk I have. Thank you.
Panasonic KX-TG5566M telephone - Having trouble installing driver from CD disk
Hello,
Back in 2007 I bought new a 2005 Panasonic KX-TG5566M 5.8 GHz Expandable Digital Cordless Phone. The cordless handset contains small emoticon images that I can associate with any phone number that I program into my telephone handset such that they appear with my Caller ID info when a call arrives from that person. I can also select from images on my PC to this handset, using the USB cable that came with the phone to connect them together then download, although I have never done it before to this phone.
But now I would like to download images to this handset for the first time and that is where I am running into trouble. To do this, I first have to:
- Install their GIGARANGE USB Utility for which I have the CD-ROM disk (never used before).
- Connect my handset to the PC.
- Install the USB driver from the utility disk.
- Start the GIGARANGE USB Utility (a small dashboard)
then proceed from there.
Well, my desktop PC is Windows 10 and this older phone has instructions only for Windows 98SE, Windows Me, Windows 2000, and Windows XP.
Here are the instructions for the 4 steps above:
Using Windows 10, when insert the Utilities disk (step 1.2), I get a pop-up asking me what do I want to do, one choice listed is to run the Setup.exe on the disk, this is step 1.3. I do so and get an Installation Wizard, but when it is done I get this popup with no explanation:
I restart the computer and see in the taskbar the icon for the GIGARANGE as if jumped to Step 4. So, I open the dashboard, I can open the Picture Utility, and I can download an image from my PC to this Picture Utility. But, no other buttons on that Utility screen operate. I can't do anything further. No driver?
With disk still in the CD drive, I can go to my PC and click on the icon for my attached handset, and when I get to driver, it says no driver installed. IT SKIPPED STEP 3. I click on update driver but my computer cannot find the driver on the Disk where it clearly is, in a folder called "driver", shown as pccusbd.sys.
I note that I never saw the Found New Hardware Wizard mentioned in Step 3.2 but isn't that just for Win XP? I also cannot perform the Troubleshooting on Page 4 of the document because it uses WinXP nomenclature.
I think my problem is that I don't know how to get this old Utility program to access its own driver using Win10.
Does anybody know how I can accomplish this?
Thank you.
Windows for home | Windows 10 | Connect Phone and PC
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4 answers
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Anonymous
2019-04-05T19:14:07+00:00 -
Anonymous
2019-04-05T14:59:21+00:00 It appears the devices is too old or no longer supported under newer versions of Windows. It would be up to the hardware vendor to provide a supported driver.
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Anonymous
2019-04-05T06:54:26+00:00 Hi Private&Private
My name is Andre Da Costa; an Independent Consultant, Windows Insider MVP and Windows & Devices for IT MVP. I'm here to help you with your problem.
The drivers for that phone might be too old to run on Windows 10.
You can try compatibility mode to see if it works.
Run Old Software on Windows 10 with Compatibility Mode - groovyPost
https://www.groovypost.com/howto/run-old-softwa...
Information in the above link is sourced from a trusted Microsoft MVP blog.
Hi Andre,
Thank you for this idea. I didn't know this option existed. I went to setup.exe and right-clicked to Properties to select Win XP (Service Pack 2) then tried again but it didn't work. The compatibility trouble shooter pointed me to XP (Service Pack 3) but that didn't work either although I saw an image similar to the one on Step 3.3 which had not appeared before. I say similar because I could not click on the two buttons shown but instead I had to click on a small tickbox below it labeled "OK" which then un-grayed the Next button. I next tried Windows 98SE/Me and ran setup.exe but nothing happened. There was no selection for Windows 2000.
It may be too late for my old software. Thank you for your idea.
P.S. The GIGARANGE USB Utility disk is the Panasonic the part number PQJKTG5576Z in case someone is searching here under that part number.
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Anonymous
2019-04-04T03:15:03+00:00 Hi Private&Private
My name is Andre Da Costa; an Independent Consultant, Windows Insider MVP and Windows & Devices for IT MVP. I'm here to help you with your problem.
The drivers for that phone might be too old to run on Windows 10.
You can try compatibility mode to see if it works.
Run Old Software on Windows 10 with Compatibility Mode - groovyPost
https://www.groovypost.com/howto/run-old-softwa...
Information in the above link is sourced from a trusted Microsoft MVP blog.