Hello Laura, my name is Marcel and I am an Independent Advisor.
I am here to help.
At first you have to enable Bluetooth Dial-Up Networking on your phone, then you need to setup Bluetooth Internet Tethering on your mobile device.
If the Bluetooth Dial-Up Networking is not enabled, you will receive Not Found error on the PC where the name of your mobile device is specified. I recommend that you try enabling Bluetooth Dial-Up Networking.
If this issue is on a Bluetooth DUN enabled device, I recommend that you check if you’re doing it the right way:
- Turn on your Windows 10 PC Bluetooth
- Move to your mobile device to open Tethering and portable hotspot setting, then choose Bluetooth Tethering checkbox. (Make sure that your Bluetooth device is visible).
- Go to the Settings on your Windows 10 PC and choose Devices.
- Tap on Devices and Printer link, select Add Devices and add your Bluetooth enabled mobile device.
- Pair your mobile device. Once paired, right click the mobile device and select Connect with internet access.