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Unable to uninstall or repair turbo tax 2018 in Windows 10

Anonymous
2019-04-03T01:43:52+00:00

I have spent a lot of time trying to do what the computer tells me to do but after researching this I am still at the part of it not uninstalling or repairing .  It asks me if I want to allow Microsoft (certificate) to make changes to me computer. I was surprised it did not say Turbo Tax or Intuit.. but said yes.. then it told me that it had been changed to (PRD.ini, start up)  with error 1719 , then it says 

(unable to continue the process , please reboot the system and try again) 

I have finally given up !

Helen

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2019-04-03T01:50:07+00:00

    Hello Helen,

    Are you connected in an admin session ?

    You can try to uninstall it in safe mode

    https://support.microsoft.com/fr-fr/help/12376/...

    If it doesn't work, try this tool

    http://aka.ms/Program_Install_and_Uninstall

    1 person found this answer helpful.
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  2. Anonymous
    2019-04-03T01:56:43+00:00

    Greg, 

    Thanks but I need to uninstall it first before I can reinstall it .  I have been on Microsoft for about an hour but sort of afraid of trying some of the things because it was for windows other than windows 10, my computer came with windows 10 Home and 64 ?????

    thanks 

    Helen

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  3. Anonymous
    2019-04-03T01:54:12+00:00

    Have you gone to Control Panel, Programs and Features and looked down the list and clicked on Tubo Tax and then at the top Uninstall?

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  4. Anonymous
    2019-04-03T01:54:03+00:00

    Hi, Helen:

    I am independent advisor.

    Try this solution:

    1.Right Click your taskbar and select “Task manager”

    2.Look for “Intuit update service” in the process tab and end process.

    3.Look for "MSIexec.exe" in the Details tab and end process.

    4.Try to install Turbotax again.

    If it helps, please let me know.

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  5. Anonymous
    2019-04-03T01:48:22+00:00

    Hi Helen. I'm Greg, an installation specialist and 9 year Windows MVP here to help you.

    See the steps for troubleshooting Turbo Tax install here:

    https://ttlc.intuit.com/questions/1899518-troub...

    I hope this helps. Feel free to ask back any questions and keep me posted. If you'll wait to rate whether my post helped you, I will keep working with you until it's resolved.

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