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Display goes black suddenly, then comes back on in a few minutes

Anonymous
2019-03-05T01:55:13+00:00

I've been searching for a few months for a solution to this.  I just bought this HP Pavilion and new HP monitor in November, 2018, four months ago.

It started about a month after I bought it.  Suddenly, the display goes black.  The computer and monitor are still ON, but the display is totally black.  There are no error messages, no blinking lights, just a black screen.  It usually comes back on by itself, after a few minutes.  This is happening more often, the longer I have this.  I have contacted Office Max and HP, and SquareTrade, which sold us the warranty.  I can't seem to get any help!  All I get are automated voices and messages with absolutely no assistance.  I saw an article on Microsoft about reinstalling drivers, but I do not have the computer expertise to DO that!!!  Please tell me what would cause this monitor to black out momentarily like that.  And what can I do, to get these companies to take care of this problem that I feel should NOT be happening!  (It is protected by McAfee as well.)

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2019-03-05T10:20:37+00:00

    Hi,

    I am Ganesh Gandhi, an Independent Advisor. I am here to work with you on this problem.

    Kindly follow these steps how to fix the Random Black Screen in Windows 10.

    https://www.youtube.com/watch?v=yw2pX9Umb3Y

    To find If monitor is having problem, try this:

    1. Reseat cable between monitor and graphics card.
    2. Reseat graphics card (if any)
    3. Try a different VGA/HDMI cable.
    4. Try different ports on the graphics card and monitor.
    5. Try your monitor on a different system.
    6. Try a different monitor if you have same problem.

    Do let me know if you require any further help on this. I will keep working with you until it's resolved.

    ______________________________________________

    Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information with reference. Thoroughly research products advertised on the sites before you decide to download and install it. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products).

    2 people found this answer helpful.
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  2. Anonymous
    2019-03-06T01:25:47+00:00

    The HP Pavilion is model #590-p0076 and the monitor is HP 22YH.  

    As I stated in another response, I believe it is the monitor, not the computer, at fault.

    But any information is immensely appreciated!

    1 person found this answer helpful.
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  3. Anonymous
    2019-03-05T02:02:20+00:00

    Hello MaryWMaxwell,

    I'm Independent Advisor and Microsoft MVP, here to help you with your question.

    Please refer this support article:

    https://support.microsoft.com/en-in/help/14106/...

    Select the relevant option and proceed accordingly.

    Let us know if this helps!

    1 person found this answer helpful.
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  4. Anonymous
    2019-03-06T01:23:44+00:00

    I will try those emergency steps the next time it happens.  We have checked the cables, and wires, etc.  Since it is only the monitor's display that is "gone" I do not think it is the computer.  We have attached the computer to an older monitor that was working just fine before it was replaced.  So far, this issue has not happened, but if it does, then we will know it has something to do with the computer itself.  Thank you!

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  5. DaveM121 871.3K Reputation points Independent Advisor
    2019-03-05T08:50:10+00:00

    Hi Mary

    What is the exact Model No. of your HP Pavilion - that will be printed on a sticker on the bottom casing . . .

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