Synaptics WBDI fingerprint driver is not working on lenovo Ideapad 520?
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Anonymous
After windows 10 update 2019 i am not able to use the fingerprint scanner on my lenovo ideapad 520 which has inbuild fingerprint scanner and runs on driver which is synaptics wbdi finger print. it starts showing code 10 on device manager i have tied everything reg edit,gpedit,unistall and installing the driver sgx and non sgx drivers it is not able to work or function properly can anyone help i m new and tired searching all forums all night many lenovo consumers have same problem it seems no one is able to find the right fix to it
Windows for home | Windows 10 | Devices and drivers
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Anonymous
2019-04-13T20:39:29+00:00 -
Anonymous
2019-04-13T20:00:35+00:00 Hi Suriyaban
My name is Andre Da Costa; an Independent Consultant, Windows Insider MVP and Windows & Devices for IT MVP. I'm here to help you with your problem.
There is an updated driver from May 2018 for the Fingerprint reader. Did you try applying that?
https://download.lenovo.com/consumer/mobiles/fl...
There are also some other important updates I recommend you apply.
BIOS Update March 2019
https://download.lenovo.com/consumer/mobiles/4w...
Chipset driver update May 2018
https://download.lenovo.com/consumer/mobiles/9u...
Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
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Anonymous
2019-04-13T20:17:26+00:00 I would also recommend you file a bug report; send me the short link so I can vote on it and bring it to the attention of the Windows engineers.
https://windows10.help/blogs/entry/54-how-to-su...
Information in the above link is sourced from a trusted Microsoft MVP blog.
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Anonymous
2019-04-13T20:16:35+00:00 yes all my drivers are up to date sir i have reinstalled windows 10 home several times and all my drivers updated from auto driver update from lenovo driver support but the problem is consistent
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Anonymous
2019-04-13T20:07:33+00:00 Hi, Suriyabandevvarma,
I am an Independent Advisor.
- Restart the Windows Biometric Service (WBS)
Start > Type Services.msc > Press Enter
Right click on the Service > Select Properties
Click on Stop if the service is running
If the Service is not running click on Start
Right click on Start > Select Device Manager
Toggle Synaptics FP Sensors to Disable then Reenable the service.
- If service is not running, try using Compatibility Mode for the driver.
https://social.technet.microsoft.com/Forums/win...
- Go into Bios and verify the service is available and enabled on the unit.
- Follow the instructions given by Andre Da Costa a trusted Microsoft MVP.
https://answers.microsoft.com/en-us/windows/for...
- On a Lenovo System
To fix this issue, you have to uninstall the Lenovo Fingerprint Manager Pro or Lenovo Fingerprint Manager from Control Panel > Programs > Programs and Features, and then re-enroll the fingerprints in Settings > Accounts > Sign-in Options > Windows Hello in Windows 10.
https://support.lenovo.com/dk/da/solutions/ht10...
Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.