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Windows search popup a whitebox

Anonymous
2019-03-24T05:04:08+00:00

So when I search a program on the windows search bar, it only shows a blank white box.

Windows for home | Windows 10 | Cortana and search

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Vijay A. Verma 104.8K Reputation points Volunteer Moderator
2019-03-24T06:16:50+00:00

Hi vincenthartantoo

I am Vijay, an Independent Advisor. I am here to work with you on this problem.

Please try these steps and check after each step. If these don't work, let me know. I will provide further troubleshooting steps.

  1. Reregister Cortana

Reinstall Start Menu / Cortana

Windows Key+X > Click Powershell (Admin) > Copy the below and paste into Powershell > Enter > Reboot your computer

Get-AppXPackage -Name Microsoft.Windows.Cortana | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

  1. Restart Windows Explorer

Windows Key+X

Click Task Manager

Head to Processes tab and select Windows Explorer

Right click > Click Restart

Do let me know if you require any further help on this. Will be glad to help you.

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Anonymous
2019-03-24T08:08:03+00:00

Hi Vincent,

Thank you for writing to Microsoft Community Forums.

Since the troubleshooter failed to resolve the issue, I suggest you to try the methods listed below and check if it works:

Method 1

Kill SearchUI.exe:

  • Press ‘Ctrl + Shift + Esc’ keys on the keyboard together to open Task Manager.
  • Expand More Details, go to Details tab, and locate Cortana.exe and SearchUI.exe
  • Right click them and choose End Task.
  • Exit Task Manager, start searching now to see if it works.

If the issue persists, you may rebuild Search Index.

Method 2

Rebuild Search Index:

  • Press ‘Win + R’ keys on the keyboard together to open the Run dialog box and type the following into the Run box to open Control Panel: Control
  • Categorize Control Panel to view by small icons and locate Indexing Options.
  • Click on Advanced, and choose Rebuild under Troubleshooting.
  • Wait for the rebuilding to complete and reboot the machine to see if it works.

Hope it helps.

Regards,

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  1. Anonymous
    2019-03-24T07:09:44+00:00

    Hi Vincent. I'm Greg, an installation specialist and 9 year Windows MVP here to help you.

    1. Repair Cortana:

    https://www.lifewire.com/fix-cortana-4151935

    https://www.kapilarya.com/how-to-reset-cortana-...

    1. Make sure all locations you want are included and then Rebuild the Index:

    https://www.tekrevue.com/tip/how-to-solve-windo...

    1. Go over this checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get done: http://answers.microsoft.com/en-us/windows/wiki...

    Start with Step 4 to turn off Startup freeloaders which can conflict and cause issues, then Step 7 to check for infection the most thorough way, then step 10 to check for damaged System Files, and also Step 16 to test a new Local Admin account. Then continue with the other steps to go over your install most thoroughly.

    1. If nothing else helps you can run a Repair Install by installing the Media Creation Tool and choosing from it to Upgrade Now. This reinstalls Windows in about an hour while saving your files, apps and most settings, solves many problems while also bringing it up to the latest version 1809 which you need anyway and by the most stable method. http://windows.microsoft.com/en-us/windows-10/m...

    I hope this helps. Feel free to ask back any questions and let us know how it goes. If you'll wait to rate whether my post helped you, I will keep working with you until it's resolved.

    ________________________________________________________

    Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

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  2. Anonymous
    2019-03-24T05:22:55+00:00

    It doesnt work

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  3. Anonymous
    2019-03-24T05:10:08+00:00

    Hello vincenthartantoo,

    I'm Independent Advisor and Microsoft MVP, here to help you with your question.

    Please run Search and Indexing troubleshooter from Settings app > Update & security > Troubleshoot. See if it helps you.

    Hope this helps!

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