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Intel(R) HD Graphics driver 4400 blocked from starting after windows update - code 48

Anonymous
2019-03-01T12:26:38+00:00

Hi, My Intel(R) HD Graphics 4400 driver forAcer Aspire E5-571 device has been blocked from starting by a recent Windows update because it is known to have problems with Windows and consequently my HDMI output no longer works.

The error message in Device Manager says to Contact the hardware vendor for a new driver (Code 48) - the driver is up to date according to the Intel driver support assistant and windows update.

Please can someone advise me how to make my HDMI port works again?

Windows for home | Windows 10 | Devices and drivers

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  1. DaveM121 881.8K Reputation points Independent Advisor
    2019-03-01T15:17:49+00:00

    Hi flikst1, sorry about that, here you go . . .

    https://downloadcenter.intel.com/product/81497/...

    ________________________________________________________

    Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    .

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  2. Anonymous
    2019-03-01T15:02:32+00:00

    atualizar os drives

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  3. Anonymous
    2019-03-01T14:34:50+00:00

    Hi Stefano, thank you for your reply.

    I already tried to roll the driver back and though the icon saying the driver was blocked disappeared, the HDMI port still didn't work.

    So I went to the Acer support page and downloaded the last drivers and installed them, still no luck and the blocked driver icon was back.

    I did restart each time by the way.

    I then asked Windows update to up date the driver and the message is that the latest driver is already installed.

    Now I can't roll back the driver any more. The error message in Device Manager still says to Contact the hardware vendor for a new driver (Code 48).

    Is there anything else I can do?

    Thanks in advance

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  4. DaveM121 881.8K Reputation points Independent Advisor
    2019-03-01T12:37:06+00:00

    Hi flikst1

    It is true, that there seems to be an issue with the 4000 series of Intel HD Graphics driver, a lot of users are reporting the same thing

    Try downloading the driver form this page, to see if that will install correctly, if necessary, remove the current driver, before installing that driver . . .

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  5. Anonymous
    2019-03-01T12:29:17+00:00

    Hi FLIKST1,

    I'm Stefano an Independent Advisor here to help you.
    You can rollback your driver if the option is available:

    1. Press WINDOWS + X
    2. Click on "Device Manager"
    3. Click on "Video card"
    4. Right click on your video card
    5. Click on "Proprieties"
    6. Click on "Driver"
    7. Click on " Rollback driver"

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