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Microsoft 850 Wireless Keyboard not working after Firmware Update

Anonymous
2019-05-23T08:38:52+00:00

After inserting the USB, I received a pop up to download firmware driver at this link 

https://www.microsoft.com/accessories/en-us/products/keyboards/wireless-keyboard-850/pz3-00001#techspecs-connect

After downloading and running the 2 drivers (Mouse Keyboard Centre and Wireless 850 Keyboard Update), keyboard is still not responding/ not working.

I have turned on Filter Keys under "Ease of Keyboard Access", updated drivers under Device Manager, uninstalled and reinstalled drivers. I have ran Keyboard Troubleshooter. Keyboard is still not working. 

My OS is Windows 10 Pro and there are no pending Windows Update. Windows 10 is at the latest update version.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2019-05-23T09:15:25+00:00

    Sadly QiCheng,

    I have visited your link before and did all the steps and it does not work. The USB is detected and keyboard "On" lights up when I reinsert battery, I have also changed to fresh batteries. I highly suspect it is either driver issue (The Driver on Microsoft Website might have bug on exe file or Windows 10 has some incompatibility issue with the Microsoft 850 keyboard. As the keyboard works on my other computer running Windows 7.

    I have already tried the options on your link before : 

    1. Ran Troubleshooter
    2. Update followed by uninstall driver

    4 people found this answer helpful.
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  2. Anonymous
    2019-05-23T08:41:44+00:00

    Hi

    My name is Lee; an Independent Consultant, I'm here to help you with your problem.

    See if this fix helps you:

    https://www.kapilarya.com/fix-keyboard-not-work...

    Let us know if this helps!

    Thanks

    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

    ______________________________________________

    Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

    1 person found this answer helpful.
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