Windows 10 laptop failing to reboot

Hi, Amy

I'm Independent Advisor. I hope it helps.

Try entering Safe Mode to repair

Safe Mode loads with a minimum set of drivers, software and service. Usually, when Windows doesn’t start normally, Safe Mode starts with no problem. It’s useful for you to troubleshoot the problem there.

This way works effectively when you can’t boot Windows 10 normally.

Ensure your PC is off.

Press the power button to turn on your PC, then hold the power button down until PC shuts down automatically (about 5 seconds) . Repeat this more than 2 times until you see the Preparing Automatic Repair (see below screenshot).

Note: This step is aim to bring up Preparing Automatic Repair screen. When Windows doesn’t boot properly, this screen pops up and Windows attempts to fix the problem by itself. If you’ve seen this screen at the first time when you power up the computer, skip this step.

.- Then wait for Windows to diagnose your PC.

.- Click Advanced options, then the system will bring up the Windows RE (Recovery environment.) screen.

.- On the Windows RE (Recovery environment) screen, click Troubleshoot.

.- On the Troubleshoot screen, click Advanced options.

.- Click Startup Settings to continue.

.- Click Restart. The computer restarts and another screen opens showing a list of different startup options.

.- On your keyboard, press the 4 number key to enter Safe Mode without network. (If you need to do some online research after boot into the safe mode, press the 5 number key to enter Safe Mode with network access.)

Hope this helps. Keep us posted on the status for further assistance.

Hi Amy

My name is Andre Da Costa; an Independent Consultant, Windows Insider MVP and Windows & Devices for IT MVP. I'm here to help you with your problem.

Power on and off your computer three times

How do you do that?

Power on, when you see the Windows Logo - power off

Power on, when you see the Windows Logo - power off

Power on, it will then your computer will boot into the Advanced Recovery environment

You might be asked to sign in with your Microsoft Account or Local Account password.

Click Advanced Options

Click Troubleshoot

Click Advanced Options

Boot into the recovery environment again, then try performing a startup repair.

Perform the startup repair a couple more times then restart again to see if you are able to boot to the desktop successfully.

If that does not work.

Power on and off your computer three times

On the third time, your computer will boot into the Advanced Recovery environment

Click Advanced Options

Click Troubleshoot

Click Reset this PC

Click Keep my files

Choose your account

Enter your password

Click Continue

Click Reset

If that does not work.

Go to a working computer, download, create a bootable copy, then perform a clean install.

	Step 1: How to download official Windows 10 ISO files 

	[http://answers.microsoft.com/en-us/windows/wiki...](http://answers.microsoft.com/en-us/windows/wiki/windows_10-windows_install/how-to-download-official-windows-10-iso-files/35cde7ec-5b6f-481c-a02d-dadf465df326)



	Step 2: How to: Perform a clean install of Windows 10

	[http://answers.microsoft.com/en-us/insider/wiki...](http://answers.microsoft.com/en-us/insider/wiki/insider_wintp-insider_install/how-to-do-a-clean-install-of-windows-10/aef0ae63-2117-41ee-a8ea-4a3181625b08)



If there are files on the drive you want to recover, see -  How to: Perform a Custom install of Windows 10

http://answers.microsoft.com/en-us/insider/wiki...

Step 4: how to recover your files from Windows.old:

https://answers.microsoft.com/en-us/windows/for...

Hi Amy. I'm Greg, an installation specialist and 9 year Windows MVP here to help you.

A Reset doesn't wipe the drive clean. It is dependent upon the quality of the install you run it from. Instead I'd create the bootable media and actually wipe the drive clean following the illustrated steps in this link which compile the best possible Clean Install of Windows which will stay that way as long as you stick with the tools and methods given, has zero reported problems, and is better than any amount of money could buy: http://answers.microsoft.com/en-us/windows/wiki...

To create the latest Windows 10 Installation Media (if necessary on another PC) install the Media Creation Tool and follow the directions here: http://windows.microsoft.com/en-us/windows-10/m.... Uncheck the box for Recommended Settings to choose the exact version and bit rate for the target PC only.

Insert media, boot it by powering up PC while pressing the BIOS Boot Menu Key here: https://www.sysnative.com/forums/hardware-tutor...

If the media won't boot you may need to enter BIOS/UEFI Setup (pressing key given in chart in link above) to turn off Fast Boot or Fast Startup first.

Choose the boot device as a UEFI device if offered, skip the Product Key screen and choose your licensed version only if offered. On second screen choose Install Now, then Custom Install, then at the drive selection screen delete all partitions down to Unallocated Space to get it cleanest, click Next to let it create needed partitions and start install - this makes it foolproof.

You will get and keep the best possible install to the exact extent you stick with the steps, tools and methods in the linked tutorial. It's a better install than any amount of money could buy and a great learning experience that will make you the master of your PC because you will learn everything that works best and how to apply it with your own hands.

I hope this helps. Feel free to ask back any questions and let us know how it goes. If you'll wait to rate whether my post helped you, I will keep working with you until it's resolved.

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