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Logitech M325 wireless mouse is not recognized after Windows 10 Build 1903 upgrade

Anonymous
2019-06-09T15:14:16+00:00

Hi,

I have an Acer Aspire 5 laptop and after the Build 1903 upgrade my wireless mouse Logitech M325 stopped working. I had warning about driver not being recognized. Installing the latest driver package from Logitech support web site didn't solve the problem. Changing the USB receiver from USB 2.0 to USB 3.0 solved the problem but I need that port for some other device. Any solution for moving mouse back to USB 2.0 port?

Thanks.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2019-06-10T13:11:57+00:00

    I've seen this issue before with disk drives such as:

    https://answers.microsoft.com/en-us/windows/for...

    It may be from the upgrade and that there would be nothing wrong with the port itself.

    If you do the following with the receiver attached:

    Device Manager > View > Show hidden devices

    Then expand "Human Interface Devices"

    Is anything listed that is grayed out?

    4 people found this answer helpful.
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  2. Anonymous
    2019-06-09T15:31:07+00:00

    Hi,

    Try the following:

    Unplug the receiver if it is plugged in.

    Then:

    Device Manager > View > Show hidden devices

    Right-click and select "Uninstall device" and uninstall all grayed out entries related to the mouse/receiver.

    Close Device Manager and plug the receiver into a USB 2.0 port.

    Is the mouse detected?

    4 people found this answer helpful.
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  3. Anonymous
    2019-06-09T15:34:16+00:00

    You can navigate while the mouse is unplugged with a wired mouse or keyboard.

    2 people found this answer helpful.
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  4. Anonymous
    2019-06-09T15:20:07+00:00

    Hi, gdare69

    My name is Smith and I am an Independent Advisor. I would be happy to help you today.

    I recommend you check these methods to repair any Windows problem.

    Press the Start key and type the word CMD, right click on the command prompt and select Run as administrator, enter the following commands one by one followed by the Enter key:

    •- DISM.exe /Online /Cleanup-image /Scanhealth

    •- DISM.exe /Online /Cleanup-image /Restorehealth

    •- DISM.exe /online /cleanup-image /startcomponentcleanup

    •- sfc /scannow

    https://support.microsoft.com/en-us/help/947821...

    Hope this helps. Keep us posted on the status for further assistance.

    2 people found this answer helpful.
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  5. Anonymous
    2019-06-10T02:49:28+00:00

    No, the problem seems to be with USB 2.0 port.

    1 person found this answer helpful.
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