Ok, let's try with the following suggestion, please:
"1) Open the "All Users" folder "C:\Users\Public").
- In "All Users" folder, right-click on the "Shared Documents" or "Public Documents" folder and Select "Properties".
- In "General" tab, clear the check-box marked as "Read-only".
- Click "Apply" and "OK" on the pop-up box.
- Then, go to "Security" tab
- Select "Administrators".
- Verify that "Deny" is not checked for anything. If it is, please un-check it. (For Vista/Win7/Win8/Win10: please click "Edit" to Update it.)
- Verify that "Allow" is checked for "Full Control". If it is not, please check it. (For Vista/Win7/Win8/Win10: please click "Edit" to Update it.)
- If there are any other entries in the group or user names list, repeat steps 8-9 for each of them.
- Click on "Apply", then click on "OK".
- Go to start screen, type and search %Temp%, then delete all of them. (C:\Users<user account>\AppData\Local\Temp.)
- Go to Windows Explorer at C:\Windows\Temp, and delete all the files under Temp folder.
- Go to the Start screen, type and search Windows Update. Then select "Check for updates" from the search list to check and install all important updates.
- Reboot your computer"
I hope this helps you.