Scanner requires a WIA Driver

Hello! I am an Independent Advisor, I would love to help you out!

Method 1: Start the WIA (Windows Image Acquisition) service

a. Click on Start and then type Services.msc in the startup search box and press enter.

b. Double click on Windows Image Acquisition Service.

c. If the service is not started, then start the service.

d. Restart the computer and then check if it helps.

Method 2:

Step 1: Uninstall the already installed drivers and reinstall them.

To uninstall the drivers, refer the following link.

Uninstall or change a program

http://windows.microsoft.com/en-US/windows7/Uni...

Step 2: You can also uninstall the drivers from the Device Manager. To do so, follow these steps.

a) Open Device Manager by clicking the Start button, clicking Control Panel, clicking System and Maintenance, and then clicking Device Manager.‌

b) Look for the device and expand it. Now, right click on it and select Properties.

c) Click the Driver tab and click Uninstall. Restart the computer.

After the restart, Windows will automatically try to install the printer drivers.

If windows does not automatically install the drivers then you can download the latest driver from Canons website.

I got this information from this other windows post. It was made for windows 7, but should also apply to windows 10: https://answers.microsoft.com/en-us/windows/for...

Hi Geoff. I'm Greg, an installation specialist and 9 year Windows MVP here to help you.

You can run the Printer Troubleshooter at Settings > Update & Security > Troubleshoot.

Rather than spending too much more time fiddling I'd simply Clean Install the printer which always works, lasts longer and actually saves time:

1. Power up the printer, if wired unplug it's USB cable from PC.
2. Go to Settings>Apps>Apps and Features to find and Uninstall any printer software.
3. Use one of these methods to remove all of the old printer drivers:

https://www.tenforums.com/tutorials/101274-unin...

4. Now type Control Panel in Start Search, open CP, choose Icon View. In Control Panel open Devices and Printers, right click printer to delete Printer and any scanner or fax of the same name. Restart PC.
5. Go to the printer model’s Support Downloads webpage to download and install the latest full software package. Now is also the time to check for any newer printer firmware to install which matters a lot.
6. Extract Printer software, right click Setup file to Run as Administrator. Follow the setup screens closely as you install the software. For USB it should prompt when to plug in the printer.

Older software may need to be installed in Compatibility Mode to run correctly: https://www.groovypost.com/howto/run-old-softwa...

If you have further problems reply back with results of each step.

I hope this helps. Feel free to ask back any questions and keep me posted. If you'll wait to rate whether my post helped you, I will keep working with you until it's resolved.

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Hi Geoff

My name is Andre Da Costa; an Independent Consultant, Windows Insider MVP and Windows & Devices for IT MVP. I'm here to help you with your problem.

The last driver update for this printer was July 2015. You could try downloading it then reinstall it to see if it resolves the issue.

Please try the steps recommended below to uninstall printer/scanner software

Option 1: Run the Printer Troubleshooter - http://aka.ms/diag_printer10

Option 2: Uninstall and Reinstall the printer/scanner

A. Uninstall the printer/scanner

Windows Key+X > Apps and Features / Programs and Features

Select your printer.

Select Uninstall.

Windows key+R, type control, hit Enter

Open Devices and Printers.

In the Devices and Printers window look for your Printer. If you see it listed, right-click on it and choose Delete or Remove Device

Windows Key+R, type Cmd, hit Enter

Type printui.exe /s > OK.

Click on Drivers tab.

Look for Printer driver. If you see it click on it and click Remove at the bottom.

Select OK.

Select Apply and OK on the Print Server Properties windows.

Close Devices and Printers.

B. Install the Driver

Go to the Printer manufacturer’s website and search for the latest Windows 10 drivers

Reinstall the Printer driver

Reboot the computer

https://www.canon.co.uk/support/consumer_produc...