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Black screen after pc reset

Anonymous
2019-06-23T12:47:04+00:00

Hi, I've wanted to factory reset my pc. (Custom Built PC).

When it was restarting after the reset process, it went to a black screen. I left it for around 1-3 hours, and it's still showing the black screen. When I turned my PC off and on, it showed a black screen, Ive tried getting into Bios but it wont work.

Windows for home | Windows 10 | Windows update

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  1. Anonymous
    2019-06-23T13:04:00+00:00

    Hi..

    Press Ctrl+Alt+Del and see if it brings up the Task Manager. If it does, great. Click on File > Run new task. Type explorer.exe and hit Enter. Once you've completed the steps, you should be able to use your device normally.This worked for me once when I faced this issue.

    If This Methods Did't Work

    Try Boot in to Safe Mode

    You will need to boot into Safe Mode to undo that update, or perform a System Restore. Safe Mode would be best, because your video card device driver does not load in Safe Mode

    Start your PC, just as Windows attempts to load (spinning dots), press and hold Power Button for 5 - 10 seconds to perform a Hard Shut Down

    Do this twice

    On the third start Windows will boot into the Recovery Environment and from there you can access System Repair, Safe Mode, Command Prompt . etc.

    Go to Troubleshoot - Advanced Option - Startup Settings and click Restart

    Upon restart, press 4 to enter Safe Mode

    o to Troubleshoot - Advanced Option - System Restore

    Check to see if you have a restore point you can go back to

    Hope this information helps

    Do let me know if you require any further help on this. Will be glad to help you.

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  2. Vijay A. Verma 104.8K Reputation points Volunteer Moderator
    2019-06-23T13:18:01+00:00

    Hi StellarCadenza

    Greetings! I am Vijay, an Independent Advisor. I am here to work with you on this problem.

    You should restore/reset your computer using Media Creation Tool. You will have to cut Media creation tool on another computer if you can't do this on your existing computer.

    Refer to the section"Use installation media to restore or reset your PC "

    Recovery options in Windows 10 - https://support.microsoft.com/en-in/help/12415/...

    Note - You will get the option to keep your files during reset. But it will remove third party apps including Microsoft Office which will need to be reinstalled. Default Windows 10 apps will be automatically installed. But non-defaults Windows 10 apps will need to be reinstalled.

    If above doesn't work - I would recommend that you should consider a clean install of your existing Windows 10. You can use below guide by Greg Carmack, MVP for this purpose. This is the best method to perform a clean install of Windows 10. (If you want to rescue your files, there is a section Rescue Files when Windows Won't Start)

    https://answers.microsoft.com/en-us/windows/for...

    If you want a very lightweight guide - Start fresh with a clean installation of Windows 10

    https://www.microsoft.com/en-us/software-downlo...

    Do let me know if you require any further help on this. Will be glad to help you.

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